Customer Service - Contact Centre Talent Community

Customer Service - Contact Centre Talent Community

Company: Australian Unity

Multiple WFH opportunities available across VIC, NSW/ACT, QLD & TAS!
Work Monday – Friday with all hardware equipment provided
Next induction Date is 4th of July 

What makes us, us 

Established in , we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than , Australians. Today, while we’ve grown to a company of nearly employees, our focus remains the same as it was years ago — to deliver Real Wellbeing for our customers, members and the community. 

We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey.

There are four key attributes that set us apart:

Good people : We strive to set ourselves apart through the capability, warmth and expertise of our people.
Wellbeing experts : Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.
Long-term commitment: As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since .
Driving positive impact : Everything we do is focused on making a positive difference at a personal, community and societal level. 

These pillars are infused with our values of bold, warm and honest

Your role: 

As a Customer Solution Consultant, you’ll be providing the best experience to our customers through their inbound health insurance product enquiries. You’ll be provided with the support from your team leader and colleagues to act as the expert in providing information, clarity and assistance on health products and policy. Your ability to build immediate rapport and trust with customers and others you work with is an important contribution to our workplace culture and providing first call resolutions to our customers. 

This role can be performed across any States or Territories operating in AEST time zone due to demands of the Service. This includes Victoria (Melbourne), NSW (Sydney), ACT (Canberra), Queensland (Brisbane) or Tasmania (Hobart, Launceston)

The is a dedicated Work From Home role, however, if you are located in Melbourne or Sydney you are welcome to enjoy a hybrid working model at our Spring Street, Melbourne or Phillips Street, Sydney offices.
Is this you? 

Strong customer-centric experience within a target driven environment – such as Health, Insurance, Call Centre, Hospitality or Retail to name a few
Available to work a Flexible rotating roster 8.30am – 8pm, Monday to Friday
A strong sense of empathy and respect for privacy and confidentiality in dealing with sensitive customer issues
The drive to learn complex systems, private health insurance products, legislation and processes
To be able to work from home, you will need to have a reliable wi-fi internet connection

What’s on offer: 

Fully paid initial and ongoing training 
Yearly performance bonus
Generous discounts off Private Health Insurance (up to 50%)
Discounted onsite café – Including coffee and meals for breakfast and lunch
An inclusive and supportive team environment that is driven by our key organisational offering: Real Wellbeing
We are here to help people thrive – Take a look at our website to see what Australian Unity has to offer our customers, but also yourself to develop within


We believe everyone should be given opportunities; to be safe, to be encouraged, to be challenged and to grow. And we want you to be the best you can be – to have a go, make it happen, turn opportunities into reality. Together we embrace opportunities to make real life changes.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.

Should an applicant be the preferred candidate, background checks (including police checks, reference checks, ASIC banned and disqualified persons and bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates; however, will be assessed against the inherent requirements of the job.

Sydney, NSW, AU