Technical Architect - Field Service Management
As a key member of our Field Service Management Professional Services team, a Technical Architect is an experienced, strategic consultant, who can lead our key customer engagements! They understand and translate business and technical requirements into comprehensive solutions, and advise our customers leveraging their industry experience and deep functional knowledge of FSM space. They do this by collaborating closely with our customers, as well as our strategic and technical architect team members to assess, design, document and recommend solution options based on standard methodologies, customer objectives, proactive risk management, and constraints.
Technical Architects are strong presenters and facilitators, with the ability to drive and deliver to an outcome. They are proficient at analysing issues and obstacles, provide informed recommendations, and choose appropriate courses of actions. They are also passionate about contributing to thought leadership and standard methodologies - both internally in our Community and externally in the marketplace.
Lead consultative engagements with customers on the technical and business challenges related to FSM initiatives.
Complete Solution ownership from requirements gathering to solution delivery working with a variety of technical / non technical partners, including business process mapping and gap analysis.
Build, manage and present an actionable business requirements document /blueprint that aligns a customer’s business needs to FSM products.
Conducts solutions presentations and acquires customer acceptance to solution design. Guides customers through Solution deployment
Build architecture diagrams and flow charts on both system architecture and detailed solution levels.
Demonstrable customer-facing consulting experience of solution design & technical delivery of Field Service management projects
Experience leading customer facing discovery sessions to conceptualise and design complex business solutions.
Experience documenting customer problems and software solutions using business requirement document(s), wireframes, diagrams, workflows and mockups.
Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences
Familiarity with ClickSoftware products or Salesforce field service or other FSM products
Solid understanding of SOAP APIs, REST APIs and integration architectures.
Familiarity with Software Development Life Cycle methodologies including requirements, design, implementation, testing and maintenance
Experience with FSM projects, with 5+ years direct experience
A positive “Yes I can” attitude
Good communication & diagramming skills
Proven results leading customer and/or partner success stories
Preferred Qualifications and Skills
Relevant Salesforce or ClickSoftware certifications and consulting experience are strongly recommended
Familiarity with Agile project delivery methodology, ceremonies and tools
Adaptable to frequent changes and ambiguity as we evolve and grow our practice