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Assistant Advisor, Strategy & Innovation


Assistant Advisor, Strategy & Innovation

Grade 5/6 - 2 roles in the Strategy & Innovation team
Support the Strategy and Innovation business unit in a dynamic role across a variety of delivery initiatives, contributing to our Premier’s priority for a world class public service
Temporary up to 24 months, with potential for ongoing appointment
Salary starting from $ 87,493 up to $ 96,540 +Super 

Aboutthe role
TheStrategy & Innovation (S&I) business unit provide support acrossRevenue NSW with specialist capability in Customer Experience, Intelligent ProcessAutomation, Business Excellence, Contracts & Commercial Performance,Strategy, and Operational Excellence.
Workingin an agile environment with a highly engaged and professional team, we are looking for bold, collaborative andenthusiastic teamplayers who are interested in joining our team. You have a passion for putting the customer at the heart ofall we do and the ability to work autonomously at various times.

Role 1: CustomerExperience (CX) stream

In this role, you will:

Provide governance over the customer feedback management process, ensuring customer feedback (incl. complaints, compliments and ideas) is effectively resolved in a timely and consistent manner
Conduct analysis and reporting of customer feedback to identify trends and possible root causes.
Collate insights from customer feedback data and collaborate with CX team members and the business to validate the customer problem and develop appropriate strategies to improve the customer experience
Provide support to CX team members in CX initiatives and activities including customer research and design workshops

Role 2: Contracts & Commercial Performance (CCP) stream

In this role, youwill:

Support a small, dynamic team to provide effective governance over our intergovernmental memoranda of understanding, operational agreements and service level agreements
Work effectively to support the managing contracts and supplier performance to deliver value for money and meet stakeholder needs and expectations
Have a keen eye for detail with strong analytical skills and time management
Help establish and maintain appropriate stakeholder relationships to identify and minimise risk, resolve issues as they arise, and maximise commercial outcomes

In both roles, youwill also provide support to the broader S&I team where required.

What you need todo:

Describe a challenging project or initiative you have supported where you had to learn quickly and undertake tasks you had never done before.How did you approach these challenges, what was the outcome and what would you have done differently in hindsight? (max. 500 words)

Provide details of a time where you have managed competing priorities in a fast paced, dynamic team responsible for a wide range of initiatives.How did you organise your work and prioritise the most urgent items to ensure deadlines were met, while maintaining productive relationships within your team? (max. 500 words)


Responses to the targeted questions will be used toshortlist candidates and if not provided, your application is unlikely toprogress to the stage of assessment.

For role relatedenquiries please contact:

Salary Grade 5/6, with the base salary for this role startingat $ 87,493 base plus superannuation

Closing Date: Monday , 27th June 2022, (9.59 am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Our Commitment to Diversity, Inclusion & Flexibility 
Posted
06/11/2022
Location
Sydney, NSW, AU