Customer Service and Intake Officer

Customer Service and Intake Officer
Surry Hills, NSW


var addthis_config = {"data_track_addressbar":true};

Aged Care Assessment Service – Customer Service and Intake Officer
Convenient City location close to public transport and staff parking available onsite.
Opportunity for training and career progression
Part time position, 4 days a week with flexible work from home arrangements for the right candidate.
Not for Profit, Values based organisation
About us:

Aged Care Assessment Service (ACAS) is a division of Catholic Healthcare providing Regional Assessment Services (RAS) across several Sydney Metro regions and the ACT.

We are looking for a vibrant and energetic person to work with our Regional Assessment Services Customer Service and Intake Team to provide excellent customer service to our clients and stakeholders and administrative support to assist the flow of business.

Aged Care Assessment Service has an enviable reputation and this is a great opportunity for you to develop a career path with an exceptional employer who values its staff.


Responsibilities of the role include, however are not limited to:
Answering phone and email enquiries with high quality customer service support.
General office administrative duties
Assisting in the allocation of assessments to Home Support Assessors via the My Aged Care portal;
Answering the ACAS central phone number providing high quality customer service support
Allocating assessments to Home Support Assessors via a Government Portal;
General administrative duties
Monitoring of program performance against Key Performance Indicators
Aged Care Assessment Services operates 8am to 6pm Monday to Fridays and Saturday 10am to 2pm.  We are looking for part time staff to cover these hours with the potential to work from home on Saturdays.

 All applicants must address the below selection criteria to be considered for the position:
Experience in an administrative role
Experience in community care highly desirable
Commitment to excellence in customer service, both to internal and external stakeholders.
Excellent communication skills (written, verbal and listening)
Excellent planning, prioritising and organising skills in relation to a variable workload.
High degree of computer competency with a range of Microsoft Office products including Word, Excel and Outlook
Ability to work independently, unsupervised and as part of a team
Attention to detail and ability to meet deadlines
Evidence of self-directed learning
Positive attitude, creative and solution focused
Demonstrated understanding of own responsibility related to Work Health Safety
What we can Offer: 
Employment with a values based organisation
Excellent salary packaging options
Opportunity for career progression
Excellent working conditions and competitive salary
For further information about the role please visit our website at 

Surry Hills, NSW, AU