Housing Officer, Communities, Housing and Digital Economy

Housing Officer writeAgency('Communities, Housing and Digital Economy'); Communities, Housing and Digital Economy (Organisation site ( ))
Service Delivery; Housing & Homeless Services; Multiple Locations
Housing Officers work as members of a team in a Housing Service Centre, providing a broad range of applicant, tenancy and property management services and advice to customers with complex support needs, advocates, and other stakeholders.
Please note: This is a Temporary Employment Register that is open for candidates to register an expression of interest for temporary vacancies. Employment may be offered for periods from to months, with the possibility of further extension. The duration of the employment is determined by the relevant Area Manager and communicated to successful candidates. There is no guarantee that an offer of employment will be made whilst your application remains on the register. In your cover letter you MUST indicate your preferred location/s you are wanting to be considered for.

You will work in a team to provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person, digitally, by telephone, correspondence, in the field and through outreach services in the community by:

• Working collaboratively to respond to customers, undertaking customer interviews, making referrals to support service agencies, and assessing new social housing and private housing assistance applications from customers.

• Managing tenancy arrangements including the housing register (register of need), allocations, changes of tenancy and vacancies; liaising with community and other housing providers and ensuring departmental compliance.

• Conducting home visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.

• Monitoring and managing rent and maintenance arrears, rent assessments, payment arrangements and refunds and actioning sundry debts and collections as required.

• Managing property maintenance and conducting property inspections.

• Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.

• Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Note: Possession of a current Queensland driver's licence is a mandatory requirement for this role.

Applications will remain current for a period of months.

We kindly request that your cover letter lists up to preferred Housing Service Centre locations that you wish to be placed at. Both a cover letter and resume must be submitted as part of your application.

Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available.

Applications to remain current for months .
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( ) and diversity ( ).

Please ensure to download any attachments and follow the instructions on how to apply.
Brisbane, QLD, AU