Customer Value Specialist

Customer Value Specialist


Job No: 658765

Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD

Permanent Full Time

Call Centre, Insurance, Contact Centre

A 4

Outbound customer service – No cold calling!
Permanent, Full-Time Opportunities
Brisbane, Toowoomba & Melbourne locations

The purpose of the Customer Value Specialist is to drive Suncorp’s revenue and profit by deepening our relationships with our customers and delivering service excellence. In this role, you will be making outbound calls to our existing customers to discuss their existing insurance policies.

  Key Responsibilities

Making outbound calls to our existing customers you will:

Collaborate across and within teams and build strong relationships with customers to match the right solution to each customer’s needs – placing the customer at the heart of decisions
Champion customer propositions to create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insurance
Commitment to enhancing and deepening customer relationships
Achieve customer sales, service and retention targets set for all customer segments

   Skills & Experience

Experience within a contact centre environment or an operational/support role
Previous Sales / Service Retail experience
A proven ability to track toward and meet KRA’s / KPI’s
Strong ability to empathise with individuals at a personal level
Demonstrated ability to use customer and commercial acumen to enhance business performance, drive sales performance and achieve growth targets
Good problem solving and negotiation skills
The ability to work from home – an ergonomic set up, a phone line (non-negotiable), internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours

Hours

If successful you will be working full time hours, Monday – Thursday 9:45am – 6pm & Friday 8.45am - 5pm AEDT (7.5 hours per day).

Benefits

Discounts of up to 25% on our various Insurance, Banking & Superannuation products
Flexible working environment and arrangements; genuine focus on work-life balance
Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($1000), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)