Customer Service Agent

In this role, you will be speaking with our customers over the phone making sure they have all the information they need, feel they are being heard and actions are being taken. Think of it as making a 5-minute friend every 5-minutes. You will be a peacemaker. A quick thinker. You will thrive on solving the tricky stuff. You will know your way around a computer. You will think inside and outside of the box. 

Key details:

Full time position
Rotational shifts between 7am to 7pm Monday to Friday

To be successful in this role, you will need to:

build a relationship with customers over the phone within set timeframes
adhere to comprehensive compliance standards
deliver amazing customer experiences every time
effectively handle and resolve complex enquiries
demonstrate resilience and flexibility in all customer interactions
be comfortable to work in a flexible seating environment
competently use technology and multitask between different systems while actively listening
complete a national Police Clearance

What we can offer you:

comprehensive paid training
a diverse and supportive working environment – everyone is welcome here, and our differences make us stronger
a culture built on fun, respect, integrity, innovation and transparency

Who are we? 

At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America, and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Stellar is a Probe Group company. 

**In compliance with Western Australia's Mandatory Vaccination (Workers) Declaration, Probe Group will ask candidates to provide Vaccination Certificates**

If shortlisted, you will be contacted via email to complete an online interview. We encourage you to keep an eye on your emails including your junk and spam folders.
Joondalup, WA, AU