Operations Associate - Customer Success (Japanese & English)
New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, UK, and beyond.
Crimson Global Academy is NZ's first online high school and we need your help to take our expansion global! Our team is looking to bring on someone to support student engagement and succession. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities.
Building the world’s biggest high school.
What this role is responsible for
This Operations Associate role will be responsible for planning and executing on a number of operational challenges on a global scale.
These challenges include:
Scaling our student support system: building a support system and ensuring student, parent, and teacher issues are solved rapidly in a manner that easily scales to 10,000+ students.
Owning “student progress” and working with key academic leaders to build robust systems for identifying students of concern.
Supporting extracurriculars/community building: we want to offer extracurriculars and create a community that traditional schools can’t rival. This will be a key driver of future growth and enrolments in the future.
There are two key goals for this role:
Maximising student retention
Maximising growth from our existing customer base
Like any role in a fast-growing business, the ability to execute and deliver results in one challenge can quickly lead to more responsibility in a variety of other areas.
What skills and experience you’ll need
Prior experience in customer success/customer service roles would be preferred.
The ideal candidate would be able to:
Fluency in Japanese & English
Execute quickly and think globally
Focus on growth and development
Be willing to scale systems and processes
Present superior written and oral communication skills
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!