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Australia Customer Care Coordinator

Key Accountabilities:

• Work closely with the External Sales Team to win profitable business through the effective management of customer relationship, enquiries, quotations, Tenders, contracts and sales order

• Effectively manage Contracts/projects and specific Customer requirements e.g. Review contractual requirements and reflect into SAP, price escalation, call offs, blocked orders, code generation, customer complaints etc.

• Ensure service continuity in your absence for major Customers’ accounts, by providing training as needed to your Customers’ “back up” coordinators, establish documented procedures and instructions required , ensure that important documents/correspondence are maintained in the Q drive for common/ ease of access.

• Proactively maintain lines of communication with customers on services offered and service standards achieved.

• Liaise with the Commercial Managers & External Sales Team regarding customer needs

• Proactively manage the relationship of defined portfolio of key accounts in collaboration with External Sales Team.

• Provide fast, efficient customer service that engenders repeat business.

• Manage call offs, blocked orders, customer complaints, code creations, credits and returns for your customer list.

• Proactively maintain lines of communication with customers on services offered and service standards achieved.

• Implement pricing policy, strategy and tactics within agreed guidelines.

• Use the tools, processes and systems provided to effectively and efficiently achieve the defined KPI's.

• Work closely with the PD team to meet or exceed plan for CM$, Volume for the channel.

• Provide administrative, systems and process support to the PD team.

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.
Line Mangers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

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Liverpool, NSW, AU