Tour Desk Attendant
Hamilton Island in the heart of the tropical Whitsundays is Australia's favourite island holiday destination. As the gateway to the Great Barrier Reef, our safe waters, spectacular marine life and relaxed island lifestyle is a magnet for yachting, fishing, diving, beach lovers and water sports enthusiasts from around the world.
We have a great variety of accommodation, restaurants and activities across the island, and a team of professionals to provide an enjoyable and memorable experience to our guests. With a choice of over 65 different activities available on and around Hamilton Island, there’s something to appeal to holiday makers of all ages and interests. We have two busy tour desks on island to service our guests needs.
An opportunity now exists for a Tour Desk Attendant to join our team of nine enthusiastic fun-loving attendants sharing their love and knowledge of the island and it's surrounds with our guests.
Your day will include working with a variety of tour providers to ensure accurate and up to date information is shared with the team, updating guests of any changes and making the experience as smooth and seem less as possible.
You will spend time chatting with our guests about the range of tours and activities available and assisting them in choosing the right tours to suit their individual needs then booking and managing the bookings from there on.
You will also be responsible for:
Ensuring all bookings are accurate and payments are processed accordingly
Ensuring our guests experience is a positive and engaging experience
You will love people! Love talking to people and know how to ask the right questions to find out what they really want and then deliver it. You have a love of the outdoors and are enthusiastic about sharing your knowledge and advise.
You are a born communicator, know how to stay calm when under pressure and can handle any challenge that comes your way. Super organised and have a stong attention to detail. You have exceptional communication and negotiation skills, both written and verbal.
Perhaps you are a Travel Agent, Tour Manager or Hotel Concierge looking to diversify and send your career on a new path?
You will also have:
A current drivers license
Be well presented
Sales and retail customer service experience
As part of this team you will enjoy working in a close-knit social environment, in a culture where your talent and achievements will be recognised. Benefits include an attractive salary and subsidised accommodation paid out of pre-tax earnings. You will also enjoy the perks of working on the island such as discounted gym facilities, staff bar and café with extended opening hours, staff discounts on a range of water sports, activities, and all of the island’s restaurants.
If working on a tropical island helping people make the most of their holiday sounds like your idea of a great career then we would love to speak to you!
Click on Apply Now and submit your resume and a covering letter outlining why you would love to join us.