Application Specialists | APAC
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com
The Application Specialist, APAC is an expert in the InMoment products and build Customer Experience solutions using InMoment software. This position is both people and product-oriented and owns the responsibility of delivering high quality solutions to delight our clients and carrying on a tradition of service excellence. The Application Specialist works with a Customer Success Manager or directly with the customer under moderate supervision.
The Application Specialist reports to the Service Delivery Manager, and is currently based in Sydney Australia. The role provides a superb training environment for learning best practices in enterprise feedback management, customer experience (CX) and Voice of the Customer initiatives in a high-growth and rapidly evolving environment.
Support the Customers and Customer Success Managers in configuring CX programs
Support team members in scoping client needs and requirements
Implementing technical solutions, e.g. configuring surveys, dashboards, reports, etc. using InMoment Platforms
Creating user accounts and other system administrative tasks
Conducting quality reviews for implementation deliverables
Maintaining/updating project & solution documentation
Utilising InMoment Platform knowledge to share best practices for solution implementation throughout scoping process
Recommending implementation methodologies and best approach
Leveraging product knowledge and understanding client needs to identify new features and enhancements
Working with predominantly internal stakeholders to troubleshoot and resolve client's technical/system-related issues and questions
Work on multiple projects simultaneously and deliver these projects in accordance with project timelines.
DESIRED NATURAL ATTRIBUTES (INMOMENT DNA)
Data and tech-savvy
Ability to grasp new technology platforms and quickly understand how to use and manipulate new technology
Possess excellent troubleshooting skills
Proven ability to listen and empathise with a client’s situation
An independent thinker, creative problem solver, with an eye for detail
A self-starter, who is well organised and able to work under the constraints of strict deadlines and short turnaround times on multiple tasks and projects
Able to communicate complex technical details to a non-technical audience and foster credibility with a technical audience
Experience with the application of software or technology that transforms raw data to summarised reports/dashboards
Agile development methodology experience is preferred
Ability to speak Thai is highly desirable but not a prerequisite.
SOME OF OUR BENEFITS INCLUDE
Flexible working culture
Employee wellbeing initiatives and offerings such as EAP
Regular performance reviews and bonus incentives
Continuous learning and development opportunities
Net payment allocations for health insurance
Inclusion and Diversity teams - Women of InMoment and InMovement
Table tennis and regular tournaments
Support from the leadership team
An opportunity to truly ‘Leave your Mark’ in a truly global organisation
At InMoment, we believe inclusion and diversity are essential to our success. Our favourite core value is “human” and demonstrating respect and open-mindedness toward others is central to our culture. Simply put, Leave Your Mark is the brand of InMoment’s culture, but it’s also more than that—it’s a selfless way of living in all areas of life. Every moment offers a new opportunity to make an impact. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction. The question is, what mark will you choose to leave?