Telephone Account Manager, QLD

: Sales
Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit

Job Description

Great opportunity to join this fun, vibrant team, building relationships with customers and identifying growth opportunities. This is a Contract role through to October 2022.

Are you an experienced Internal Sales/Telephone Sales professional looking to join a global ASX listed blue chip organization and take the next step in your career?

As part of the Sales and Service team, your role will be to manage and service a portfolio of CHEP Australia customers through telephone contact in order to build relationships, resolve queries and identify and convert opportunities to grow market share. This role will be based at our Meeandah office and reports directly to the Regional Manager.

The key responsibilities of this role include:

Creating rapport with your portfolio of customers over the phone, following a structured 3 month call cycle
Owning, retaining and growing your nominated accounts through regular ‘customer telephone visits’
Solving in-depth and complex customer issues relating to their account with CHEP, delivering superior customer service.
Identifying and cross selling CHEP’s service offerings and platforms to customers within the designated portfolio
Introducing existing customers to the latest CHEP technology, policies and processes to enhance customer engagement

The ideal candidate will possess the following skills, experience and qualifications:

Experience in a busy outbound telephone sales role with solid relationship or territory management experience
Well-developed negotiation and time management skills
Excellent customer service and relationship building skills
Demonstrated skills in working with Microsoft Office programs including Word, Excel, PowerPoint and Outlook.
Experience working with a CRM and SAP would be an advantage
Experience in quickly and efficiently solving customer issues
A can-do positive attitude with an empathetic nature
The ability to handle multiple tasks/projects and operate well under pressure

Preferred Education

Not Indicated

Preferred Level of Work Experience

Less than 1 year

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

Murarrie, QLD, AU