Meeting Centre/Service Desk Administrator
Benefits:
A generous package, fantastic benefits and hundreds of discounts from high street shops and supermarkets to holidays and home insurance!
Start: Immediate start
Duration:
Meeting Centre/Service Desk Administrator
Hours: 32 per week
Salary: £12.00 per hour
Job Purpose
• Providing 5* experience to Sky colleagues at all times
• To engage and interact with customers and the team with a smile on your face
• To be knowledgeable about the services on offer and the spaces you administer
• To provide and maintain the highest standards of service
• To represent Gather & Gather’s FOOD ideals at all times
• To communicate effectively with your manager and team
Key responsibilities and accountabilities
• Develop effective working relationships with professional colleagues, and always maintainappropriate professional boundaries in relationships with Sky colleagues and work colleagues
• Always maintain confidentiality and professional conduct.
• Remain flexible with an ability to adapt to a variety of different clients
• Effectively manage and divide responsibilities to ensure within Meeting Centre Office
• Effectively cooperate with Hospitality Supervisor
• Look after Meeting Centre Booking mailbox - manage any queries, booking requests, book inCondeco and Outlook (Exec involved so high-profile requests)
• Check MC rooms before each meeting to make sure that all rooms are in order
• Manage phone calls and correspondence (e-mail, etc.)
• Manage all relevant hospitality bookings for MC and recharge to correct cost centres, input neworders on Summery Sheet
• Update transfer tracker regarding Meeting Centre orders
• Look after North West Corner Booking mailbox – manage any queries, booking requests, book inCondeco and Outlook, AV, VC
• Look after Sky1Booking mailbox manage any queries, booking requests, book in Condeco
• Support manage HUB ground floor rooms set ups
• Organise and manage Meeting Centre folder on Share Point
• Check & reply to Service Desk emails on a regular basis
• Knowledge of meeting industry software, including web registration applications. Dailyprocessing of meeting requests using Condeco, Outlook & Hospitality Online and any new toolsspecific to Sky
• Collection of clothes for cleaning or shoes for repair (attaching collection number to garment orshoes & filling in correct paperwork)
• Inform Sky colleagues via email with regards to dry cleaning and shoes return (payment onlydebit card)
• Shoes & garment are collected once a day around 11:00 – 12:00
• Maintenance issues regarding photo machine, print machines, payment terminal to be reported
• Check daily that the machines have power (ATM, photo, train, topup id pass)
• Load tickets to the train machine, Ordering paper for Photo-Me machine
• Dealing with Timpson complaints
• Feedback collection from customers
• Handle the program Uniware Cloud - transfer money, update id passRelationship Management
• Develop and sustain good working relationships with the client at the relevantsite.
• Act as the first point of reference for all client comments and concerns and take any necessaryaction.
• Actively gain customer feedback and to use the information to improve the offering at any givenbusiness.Health & Safety
• To keep up to date with all COSHH and HACCP procedures and methods.
• Ensure all employees adhere to uniform standards.
• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard tothe relevant parties on site and in CH&CO.Occasional Responsibilities
• Take responsibility for personal development looking for opportunities to expand knowledge ofindustry trends in food and food service, leadership and management practices
• To attend training courses and attend CH&CO meetings when necessary