Meeting Centre/Service Desk Administrator

Benefits:

A generous package, fantastic benefits and hundreds of discounts from high street shops and supermarkets to holidays and home insurance!
Start: Immediate start

Duration:

Meeting Centre/Service Desk Administrator

Hours: 32 per week

Salary: £12.00 per hour

Job Purpose
• Providing 5* experience to Sky colleagues at all times

• To engage and interact with customers and the team with a smile on your face

• To be knowledgeable about the services on offer and the spaces you administer

• To provide and maintain the highest standards of service

• To represent Gather & Gather’s FOOD ideals at all times

• To communicate effectively with your manager and team

Key responsibilities and accountabilities

• Develop effective working relationships with professional colleagues, and always maintainappropriate professional boundaries in relationships with Sky colleagues and work colleagues

• Always maintain confidentiality and professional conduct.

• Remain flexible with an ability to adapt to a variety of different clients

• Effectively manage and divide responsibilities to ensure within Meeting Centre Office

• Effectively cooperate with Hospitality Supervisor

• Look after Meeting Centre Booking mailbox - manage any queries, booking requests, book inCondeco and Outlook (Exec involved so high-profile requests)

• Check MC rooms before each meeting to make sure that all rooms are in order

• Manage phone calls and correspondence (e-mail, etc.)

• Manage all relevant hospitality bookings for MC and recharge to correct cost centres, input neworders on Summery Sheet

• Update transfer tracker regarding Meeting Centre orders

• Look after North West Corner Booking mailbox – manage any queries, booking requests, book inCondeco and Outlook, AV, VC

• Look after Sky1Booking mailbox manage any queries, booking requests, book in Condeco

• Support manage HUB ground floor rooms set ups

• Organise and manage Meeting Centre folder on Share Point

• Check & reply to Service Desk emails on a regular basis

• Knowledge of meeting industry software, including web registration applications. Dailyprocessing of meeting requests using Condeco, Outlook & Hospitality Online and any new toolsspecific to Sky

• Collection of clothes for cleaning or shoes for repair (attaching collection number to garment orshoes & filling in correct paperwork)

• Inform Sky colleagues via email with regards to dry cleaning and shoes return (payment onlydebit card)

• Shoes & garment are collected once a day around 11:00 – 12:00

• Maintenance issues regarding photo machine, print machines, payment terminal to be reported

• Check daily that the machines have power (ATM, photo, train, topup id pass)

• Load tickets to the train machine, Ordering paper for Photo-Me machine

• Dealing with Timpson complaints

• Feedback collection from customers

• Handle the program Uniware Cloud - transfer money, update id passRelationship Management

• Develop and sustain good working relationships with the client at the relevantsite.

• Act as the first point of reference for all client comments and concerns and take any necessaryaction.

• Actively gain customer feedback and to use the information to improve the offering at any givenbusiness.Health & Safety

• To keep up to date with all COSHH and HACCP procedures and methods.

• Ensure all employees adhere to uniform standards.

• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard tothe relevant parties on site and in CH&CO.Occasional Responsibilities

• Take responsibility for personal development looking for opportunities to expand knowledge ofindustry trends in food and food service, leadership and management practices

• To attend training courses and attend CH&CO meetings when necessary