Who we are Safrican is a respected life insurer with a footprint in South Africa and a subsidiary in Eswatini. Safrican has over 2 million principle lives covered and more than 7 million lives assured, The Company has grown from strength to strength since .Job PurposeResponsible for switchboard, telephone inquiries and greeting visitors.Responsible for directing visitors to the correct place, offering and supplying them with refreshments as they wait.Formal QualificationsMatric (grade 12)Clear Credit and Criminal recordsAt least one years work experience within a customer facing roleWorking Requirements and KnowledgeComputer LiteracyMS Word (Outlook, Word, Excel, Power Point)Product knowledgeListening skillsTelephone etiquetteKey ResponsibilitiesBe the first point of contact for all visitors and staff, offering superb customer experience.Operating the telephone switchboard;Answering and transferring calls to appropriate departments and/or personsReceiving letters, packages, and sending them to the appropriate destinationWhere required, prepare and manage incoming and outgoing mail.Ensure that the cleanliness and tidiness of the reception and common areas are maintained at all times, and escalate any concerns.Ensuring all safety procedures and/or control access procedures are maintained via the reception deskPromote and maintain excellent customer serviceProvide support to client services and facilities departmentsBehavioural Competencies, Skills and attributesAttention to detail.Interpersonal, oral and written communication skillsProblem analysis and problem solvingSound judgementDecision-making skillsProactivenessTrustworthyAbility to multi taskClient centricOur commitment to transformationSafrican is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. Safrican Employment Equity plan and targets will be considered as part of the selection process.
Johannesburg, GT, ZA