Performance Manager: Client Care

Purpose StatementTo develop and implement policies, procedures, guidelines and tools to support managers and key stakeholders throughout the performance management process in a designated area. ExperienceMinimum: Minimum 3 years relevant supervisory experience, in a service orientated environment Steering and driving performance against targets and service levels in a team Ideal: Capitec Bank experience Banking/financial services environment Qualifications (Minimum)Grade 12 National Certificate / Vocational in Grade 12 National CertificateQualifications (Ideal or Preferred)Diploma in Business Administration or ManagementKnowledgeMinimum: People performance and motivation principles and methods Performance management contracting Quality assurance (QA) Customer relationship management (CRM) concepts Resource management and planning Ideal: People management principles, standards and processes Financial services environment Capitec Bank policies, including performance management contracting Working knowledge of Capitec Bank's integrated systems, structure and infrastructure Continuous improvement concepts and principles SkillsCommunications SkillsAnalytical SkillsInterpersonal & Relationship management SkillsPlanning, organising and coordination skillsCompetenciesDelivering Results and Meeting Customer ExpectationsWorking with PeopleCreating and InnovatingDeciding and Initiating ActionAdapting and Responding to ChangeAnalysingPersuading and InfluencingPlanning and OrganisingLeading and SupervisingWriting and ReportingCoping with Pressures and Setbacks
Cape Town, WC, ZA