Supervisor Head (C1)

Company AVBOB Mutual Assurance Society Reference # DH01 Published 06/04/ Contract Type Permanent Location Pretoria, Gauteng, South Africa Introduction The above-mentioned senior position exists within the Premium Administration - Retention Department and is responsible for providing direct leadership to the department in the achievement of set objectives and targets. Job Functions Administration Industries Insurance Specification RESPONSIBILITIES INCLUDE:Monitor Clerks and Snr Clerks Allocate work XI96 Pay@ report and XR to SnrsUpload Plapse report on IWS for JnrsDo Checking of work processedCR requestsManager leave and sick leaveProvide training and assistance to subordinatesSubordinates should be monitored on a regular basis to determine any training needs.Non-Performance of clerks should be attended to and brought under the attention of the Department Head.Assistance with queries and problems must be provided.Check and follow up on correspondence older than 3 days.Regular spot-checks must be done on the completed work by subordinates to ensure that the set standard w.r.t the quality of work is up holded.Handling of telephonic and written queries form the Ombudsman.Policy holders, Hello Peter, Life Offices and Complaints department.People should be kept updated on the progress of the queries.Clerks should handle queries in a profession manner.FO Spot check key functions and remove the said users.Identify and address system errors and improvements (CR Requests).XR monitor non lapse codes.Monitor the scheduling of program as stipulated on the ICT schedule.Attend to the transactions on the 1st Provisional Lapse Run Report.XR Report of Debit order and ACB.Attend to the XR Not inforce policies with balances.Provisional & Final lapses work sheet under v/drive.XR Stop Order 1st premiums received late.Maintain effective personnel administration and render training and support.Assist with the Performance Appraisal of Subordinates.Compile weekly/monthly stats report of the post / correspondence that was worked on throughout the month.Maintain a high standard of communication across all levels and departments internally and externally.Promote the image of the department in a professional manner.Set the example w.r.t professional client service.Address issues of poor client service displayed by personnel. Requirements QUALIFICATION REQUIREMENTS FOR THIS POSITION:Grade 12.EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:2 3 Years relevant experience (Long Term Insurance will be an advantage).COMPETENCIES REQUIRED FOR THE POSITION:Good communication skills.Computer literate (MS Office/ MS Excel)Good interpersonal skills.Be accurate and figure oriented (compile reconciliations)Be client friendly and service oriented. Job Closing Date 13/04/ Share on
Pretoria, GT, ZA