Debtors Administrator

*DEBTORS ADMINISTRATOR**Introduction* A medical device company located in Pretoria is seeking a Debtors Administrator with 6 years experience within a similar position and exposure to accounting software to join their team. *Job purpose:* Real-time financial support for the Hearing Hub, in addition to collecting outstanding amounts for Lexie Hearing clients. *REQUIREMENTS * *Minimum education (essential): *National Senior Certificate *Minimum education (desirable):* Bookkeeping Diploma *Minimum applicable experience (years):* 6 years *Required nature of experience:* Debtors collection Customer service Creditors General bookkeeping *Skills and Knowledge (essential):* Accounting Software (ie Pastel / Xero) Microsoft Excel Google Suite Debtors processes *Other:* 5 days a week; 9 hours a day with an hour lunch. Hours: 15h00 24h00 *COMPETENCIES * *Essential Competencies:* Examining Information Establishing Rapport Showing Composure Resolving Conflict Meeting Timescales Checking Things Following Procedures Upholding Standards *Important Competencies: * Interpreting Data Developing Expertise Adopting Practical Approaches Thinking Positively Embracing Change Inviting Feedback Understanding People Valuing Individuals Managing Tasks Producing Output Taking Action *KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES* *Debtors liaison 50% * Follow debtors collection process. Optimise debtors collection process. Ensure proper and clear correspondence with customers including via phone, email and text. Ensure proper record is kept of all communication with debtors on relevant platforms. Ensure Salesforce / XERO is updated with debtors process. Ensure customer contact details in Salesforce / XERO are correct after confirming details with the customer. Update and maintain customer contact details in Salesforce / XERO. Manage handover of Debtors to lawyers / debt collection agency. Collect all the necessary documentation for handover to lawyers / debt collection agency. Compile weekly feedback of debtors outstanding and communicate with internal stakeholders on a regular basis. Meet all relevant debtors deadlines. Plan and structure daily work to meet deadlines efficiently. *Debtors administration 30% * Process new invoices. Issue invoices accurately and timeously. All credit notes issued accurately and timeously. Send invoices and statements. Do corrections on account allocation. Conduct reconciliations of all debtors. Ensure customer payment allocations are correct. Negotiate payment arrangements with customers to increase debt collection. *Stripe administration 10% * Process new manual payments on Stripe. Manage disputes process with Stripe. Manage trial periods or customer profiles on Stripe as required. Maintaining records of the above on relevant platforms. *Payments administration 10% * Create invoices on Xero for manual payments, replacements or switchovers from subscription to once off. Manage the recordkeeping process for such payments. *QMS* Follow relevant processes in line with the dictated QMS processes Remuneration Offered Market relatedProvident Fund Contribution, Annual Bonuses
Pretoria, GT, ZA