Logistics And Customer Services Manager


Abbott Logistics and Customer Services Manager Johannesburg , South Africa Apply NowPosition Title:Logistics and Customer Services ManagerLocation:JohannesburgDO WORK THAT MATTERS.At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.Abbott Core diagnostics divisionprovides diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.Primary Objective of PositionManage Responsible for the management of order entry and distribution team for South Africa.Support to African hubs and distributors were applicable.Supply Chain and logistics manager for Core Laboratories ADD, AMD & ADC divisionsMajor responsibilities:LOGISTICS:Month end reconciliation & valuation of inventory including tie outs of physical inventory to theoretical inventory.Ensuring monthly cycle count tie-outsAnnual Stock countLocal Inventory Control: Distribution & Supply ChainReview costs in line with SLA to analyze and identify opportunities for savings within distribution charges received from Logistics providers.Ensuring inventory is received in the country on time to meet demand including timeous repacking, relabeling and QA release as per agreed service levels with DSV (co-load process).Manage DII level for affiliate at the plan level.Analysis of products with short shelf life, and product with high inventory levels, and take appropriate actions to minimize shrinkageReview & intercompany & 3rd party stock invoices in preparation for approval for paymentReview & issue of inventory samples for sales representatives ensuring sample costs remain within planOverseeing full inventory control function P.O. creation, GRV and QA release, correction of negative stock balances.Reviewing and authorizing shipping files and freight delivery invoices DSVManaging third party distributor to ensure KPIs are met DSVDaily communications to Customer Experience Team regarding any item, specific changes or constraints in demand or supply.Own the link between supply chain activities locally, from manufacturers, between the divisions and the outsourced distributor company (DSV).Manage opportunity costs related to emergency shipmentsVisit key customers to resolve issue surrounding orders, distribution and customer serviceEnsuring that optimal stocks are carried at all regional distribution centers to meet plan/IBP salesManage communication and maintenance of stock item number changes.Compliance Export & Customs DutyQuarterly reviewing of all ADD tariff codesAssisting with the management of export customersEnsure compliance to all applicable local and international Abbott Policies & Procedures and all applicable government legislation (eg customs and duty, export documentation requirements etc)ORDER ENTRY SUPERVISION:Manages & reviews regularly the pricing file in ADOC+ and ensures accuracy, completeness and validity of current pricesLead drive and monitor continuous improvement in the logistics for ADD/AMD through established business excellence programs.Host regular meetings with DSV to manage SLA and report to management on DSV KPI performance.Prepare & present monthly review of order entry statistics & DSV outsource provider performancePrepare and report on daily sales performance for the Division, run rates, and performance against plan.Ensures all processes are documented in Desk Top Procedures for internal control compliance & development.Adhoc Tasks as required by Financial Controller specific to the roleManagement of order entry team (40% of time)Ensures maintenance of daily sales run rate to plan rate.Manages customer queries with resolution of all queries in 24 hourse.g. over shipment, wrong accessories etc.Implements corrective action.Supervising of day to day running of customer service department.Ensuring the timeous execution of all duties of the departmentCoordinates the leave planning for order entry to ensure continuity of daily sales un rate.Monitors workload within the teamExecutes performance reviews with the team and hold regular team updatesReview customer back orders with Customer Experience Team to resolve crucial item shortages are identified and communicated to customer.Ensure no loss of sales by maintaining an efficient order entry department.Check and sign off all credit notes per limits of authorityEnsure on time order and complete orders are delivered.Ensure invoices & statements are remitted to customers timeously by order entry teamEnsure all credit notes, and reinvoicing is performed timeously and customer account statements are accurate and complete.Ensure completeness, accuracy and validity of monthly service & rental invoicing in accordance with correct list numbers.Education and Experience:Education:Bachelors degree in Supply Chain, Logistics or relatedAdvanced Excel SkillsExperience:A minimum of 5 years experience within a similar role having experience within the Medical, pharmaceutical or FMCG markets.Must have a minimum of 3 years' direct line management experienceExperience have looked after other Africa Markets is advantageous.An Equal Opportunity EmployerAbbot welcomes and encourages diversity in our workforce.We provide reasonable accommodation to qualified individuals with disabilities.To request accommodation, please call -- or email ******
Company
Abbott
Posted
05/05/2022
Location
Johannesburg, GT, ZA