Manager - Global Client Pursuits (Gcp), Emea Center
Role PurposeThis is an exciting, greenfield opportunity to build and lead an all new EMEA Center within the Global Client Pursuits (GCP) team. The GCP team enables the Firm to win, retain and grow business through powerful pitches. It is a large, high performing team with a robust infrastructure. The EMEA Center will be a virtual Center combining proposals coordinators and supervisors based in EMEA and coordinators from our current GCP Centers in Manila and Buenos Aires. The Centers are an integral part of the GCP function which is undergoing a dynamic transformation which includes alignment by region (EMEA, Americas and AP). Each region will combine a Center team and a team of pitch managers and specialists on the ground across the region. The EMEA Center Manager's team of 10-12 (supervisors and coordinators) will work on BAU proposals and essential capability statements, in collaboration with BDMC colleagues, as well as get involved in the Firm's most strategic pitches, teaming with GCP pitch managers across the region. The EMEA Center manager role will be to develop and oversee the team of supervisors and coordinators to deliver the highest quality pitch service leveraging the Firm's content automation platform. The EMEA Center manager and team will also deliver a follow the sun service working with the Americas Center in Buenos Aires and the AP Center in Manila. The EMEA Center manager will report to the GCP Senior Manager for Process and Operations who also oversees the Americas and AP Centers. The EMEA Center manager will also have a dual line report to the EMEA Regional leader who also leads the 15 strong team of pitch managers and specialists with whom the Center manager and coordinators will team on the Firm's most strategic mandates. Main Responsibilities In collaboration with, the GCP Senior Manager for Process and Operations and the EMEA Regional Leader: Build and lead a team of supervisors and coordinators that will provide a high quality pitch service for the EMEA region and beyond, developing RFIs, RFPs, proposals, capability statements, and placemats working with GCP and BDMC colleagues. Collaborate with the intake team and fellow GCP assessment team members to assess and assign proposals to coordinators and supervisors. Generate and analyze daily and monthly request volume, team utilization metrics, SLAs, client satisfaction survey results, win/loss rates and post-pitch client feedback to help team and stakeholders understand ROI and where we should focus our efforts. Manage a portfolio of active pitch opportunities for end-to-end delivery to GCP, BDMC and partners, and ensure high quality standards consistent with the Baker McKenzie Style Guide, pitch templates, design guidelines, and client-centric instructions. Be accountable for the highest quality standards, process consistency and implement iterative improvement measures, and be the primary escalation point if issues arise. Collaborate on projects involving strategy and process to continually assist in the development of new operational process improvements across the team. Recruit, train, coach, and retain a robust talent pipeline across multiple locations (including Belfast, Manila, Buenos Aires). On occasion, to stay connected to the latest in pitching, operate as the project lead on some pitches, managing the proposals process from start to finish (writing and project management). Develop strong stakeholder relationships (partners, BD and GCP) to engage and manage expectations and be accountable for the team's high quality pitch service delivery. Provide guidance / contribute to opportunity assessment discussions where appropriate. Participate as needed on post-pitch debrief meetings feeding back key points to the business to facilitate further learning and development. Collaborate with Global Client Pursuits colleagues worldwide to follow the sun on pitches where needed and share best practice. Become deeply familiar with the Firm's resources and teams, leveraging the proposal process for bids/pitches and panel proposals for high value and key client opportunities. Collaborate with BDMC professionals worldwide including client managers, industry and practice group BDMs and in-market BDMs to leverage client intelligence, practice and industry know how, case studies and credentials. Be a change champion, while being an advocate for the team's physical and emotional well-being. Travel Requirements Mainly office based; occasional travel About The Team Function The BDMC function works closely with our Partners and leadership teams to: Increase our revenue, profitability and share across markets, industries and clients Enable us to win, retain and grow business through powerful pitches, engaging thought leadership and strong relationship management Lead market and client intelligence efforts to create new service line opportunities in industry and practice groups Channel the Baker McKenzie brand, identity and culture through a single communications voice This role will report to the GCP Senior Manager for Process and Operations, with dual-line reporting to EMEA Regional Leader. The direct reports of the role are with the Supervisors and Coordinators. The key relationships of this role are with the following: GCP Regional leaders, pitch managers and specialists GCP Regional leaders, pitch managers and specialists GCP Strategy & Training Senior Manager GCP Content, Infrastructure and Automation Senior Manager GCP colleagues Partners and other attorneys BDMC colleagues including client managers, IGs, PGs, in-market, pricing Other Professional Business Services (PBS) colleagues About The Candidate Technical skills, qualifications and experience Bachelor's degree At least 5 years of relevant people management experience, especially in a virtual and multi-cultural environment Significant hands-on experience in proposal development is a huge advantage MS Office, especially PowerPoint Experience with ServiceNow or other case management system is preferred Organisation, project management and ability to handle multiple projects simultaneously Extensive experience in BD/ communications in professional services. Strong interpersonal skills to work with/manage remote teams of partners, lawyers and BD/marketing professionals Persuasive and diplomacy skills; ability to deal autonomously with highly intelligent and demanding stakeholders at all levels; manage multiple pitch requests, assess opportunities and provide direction Client service focus, flexibility, can-do attitude; motivated and enthusiastic; personal drive and energy Gravitas to coach and influence, and lead by example Personal qualities These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location Know how Keeps across key developments in all relevant areas and demonstrates the ability to develop substantive authority in relation to the Firm's specialist fields Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distils a range of possibilities by thinking in a considered, prudent manner Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with agility of mind and capacity for analysis and synthesis Dedication Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative and is self-reliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations Personal Impact Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve outcomes that are mutually satisfactory; shows good judgement on when to stand strong and when to compromise Invests in, nurtures and builds a network of productive relationships Humanity Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with grace and discretion About Baker McKenzie Baker McKenzie helps clients overcome the challenges of competing in the global economy. We solve complex legal problems across borders and practice areas. Our unique culture, developed over 65 years, enables our people to understand local markets and navigate multiple jurisdictions, working together as trusted colleagues and friends to instill confidence in our clients. This is an exciting time to join us as we invest in and further develop our Professional & Business Services organisation, providing rewarding and challenging career opportunities in all of our world-class business functions. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfil their professional aspirations with us.