Operational Team Lead

The Operational Team Lead (OTL) role will form part of the global Operations team, heading up a client pod / region. The OTL will be responsible for managing a small team, leading their team pod, individually and as a team to achieve targets and objectives. They will be solution driven in achieving team KPIs. They will also form part of an Ops Line Management team to ensure alignment & collaboration across teams. Resource management to ensure their team works efficiently at billable rate and assisting the Operational Country Head with resource requirements into the future. This role requires high expertise within the paid media & tech field as consultancy towards clients, internal operations and commercial teams will have to be provided. This role includes working closely with clients, commercial, consultancy and ops teams on cross channel media strategies, proposals and RFPs, implementations, quality assurance, measurement plans, optimisations, reporting, and insights.The OTL will need to have a solid understanding of client commercials and possibly contribute to how these should be structured. Keeping up to date with global market trends, product updates & innovative paid strategies will form an integral part of this role. The OTL will need to have a strong understanding of analysing data and advise where campaign strategies can be improved. Attending client meetings will form part of this role, building strong relationships with them and supporting the commercial team with strategic input and campaign feedback. The OTL will also need to foster relationships with Partners such as Google and Facebook to ensure the necessary support is provided on platform adoption and building out the client's strategies across these platformsPLACE WITHIN ORGANISATIONReports to the Operational Country Head: US, EMEA & Asia Closely interacts with other Operational Team LeadsWorks closely with clients on their Paid StrategiesWorks with Client Services, Consultants and Paid Media Managers.Works closely with Platform Partners ie. Google, GMP etc to keep ahead of tech, gain access to betas & conferences etc. KNOWLEDGE AND EXPERIENCEA minimum of 6+ years experience within the digital industryExperience as a paid media manager for a minimum of 4 years working within paid platforms eg Google Ads, Facebook, DV etc. Well-versed in performance marketing, yielding results for client's investments, ie. sales / lead conversion & omni-channel acquisitionExperience as a paid strategist beneficial, planning and executing on cross-channel marketing strategies.Desired experience with measurement plans & trackingIllustrate strong relationships with Technology partners; Google, Facebook, Publishers etc.Experience with website analytics tools (e.g. Google Analytics)Strong skill set in navigating teams & where expertise is needed. Identifying issues before they arise and addressing them accordinglyAble to operate within grey areas and without clear direction, the OTL should advise what is required Experience in managing high pressure situations & tights deadlines Experience in working within a fast pace global operational teamExperience in working directly with clients & commercial teamsClear understanding of digital commercial models and being able to work with commercial teams Ability to think creatively & strategically within the the digital marketing spaceAbility to identify and support teams, directly or indirectly, to resolve technology / platform problems as well as reporting discrepancies, tracking issues and any other tech related issues which affect campaignsStrong experience in management of digital accounts with a strong focus on digital performance strategies CHARACTERISTICSEntrepreneurial and solution driven Operate at optimal levels without clear direction, creating processWork under pressure and deliver excellenceStrong ability to prioritise, managing own time as well as assisting teams where needed Taking the lead in client meetings and with your teamGood technical communicator - be able to turn complexity into simplicityAutonomous, proactive and resourcefulPassionate about digitalSelf-motivated and driven individual with strong integrity Diligent - attention to detail and understanding how they fit into the big pictureBe a mentor to others, be empatheticTASKSEmploy strategic campaign setup across multiple platformsWork closely with consultants, client services and clients to implement media strategies Lead and manage an operational client pod, providing mentorship and growth opportunitiesEnsure quality control of all strategies implemented within your client podCollaborate with other Operational Team Leads to ensure alignment within the broader operational team, sharing learnings & understanding market trendsBeing able to troubleshoot issues and presenting solutionsAnalyse campaign performance and make recommendations for optimisation across all clients and campaigns with your pod, where required, leading paid media managers in the right directionEnsure all correct revenues and media costs are monitored and reported onEnsure all administration is accurate and up to dateEnsure profitability of your team, that they work efficiently at billable rate Succession planning and resourcing into the future.Act as support and a point of contact to provide strategic (or any other) support where neededJoining internal and client meetingsAssisting with client strategy and re-strategies Knowledge transfer within your pod, broader ops team and with client servicesAssisting your pod with reporting discrepancies, tracking issues and testing new featuresRegular testing of new features within platformsBeing able to self train on new platforms and share knowledge within the teamSpot testing of pixels / tracking setupsDocumentation of processes to ensure involved parties are privy to best practice KEY COMPETENCIES AND WORK ETHICExceptionalcommunicationskills both written and verbal and displayprofessional and example behaviourat all timesSpecialized knowledge- have worked in a serious, thoughtful and sustained way to master the specialized knowledge needed to succeed in their fields; and that they keep this knowledge up-to-date, so that they can continue to deliver the best work possible.Competency- Professionals get the job done. They're reliable, and they keep their promises. If circumstances arise that prevent them from delivering on their promises, they manage expectations up front, and they do their best to make the situation right. Professionals don't make excuses, but focus on finding solutions.Be accountablefor their actions even when making mistakesThey exhibit a high degree ofemotional intelligence(EI) by considering the emotions and needs of others, and they don't let a bad day impact how they interact with colleagues or clients.Displaystrong interpersonalskills. Ability to build strong relationships with clients and colleagues; display a strong team spirit.Maintain thehighest standardsof delivery, productivity and effectiveness at all timesOrganized and detail orientedBe approachable and open to constructive criticismExceptional time management skills and ability to prioritize high volume of projects simultaneously in a fast paced unpredictable environment.This includes but is not limited to taking decisions independently while staying within the company guidelines; Proactive attitude; staying self-motivated; being self-reliant; continuous self-development without expecting to be taken by the hand.Display a hunger for knowledge and a willingness to learn from any situationRespect, appreciate and contribution towards decision making
Cape Town, WC, ZA