It Intermediate Network Engineer
Office Hours: Monday Friday 8am 5pm.Responsibilities include:Understanding business and technology.Providing support services to end-users.Implementing efficient and reliable IT systems.Gathering feedback from end-users and striving to improve systems and service delivery.Job briefThe primary role involves supporting clients and IT systems on a day to day basis as part of an outsourced IT department.Responsibilities include prioritising user requirements, assisting with projects and researching new tools/solutions.Excellent communication skills, being a team player and problem-solving abilities are essential.Will be rotated amongst all of the sites to have a better understanding of the technology and environments.Will provide support to his fellow peers and will assist with the overload of support at any given site.Responsibilities:Communicate with users to understand their requirements.Coordinate with 3rd party vendors as the primary IT provider.Gather feedback from end-users and monitor system performance & Health.Will be involved in Projects (e.g. upgrades, hardware/software installations).Documentation and administration involving asset tracking, IT systems and configuration, etc.Reporting into Senior management and team leaders.Responding to technical support calls from end users of computers and software applicationsSetting up and installing new computers, networks and softwareSetting up user accounts and profiles on the networkManagement and maintain servers.Installing and configuring operating systems, anti-virus software and other applications such as Microsoft OfficeDiagnosing and fixing network problems and hardware or software faultsEvaluate and understand new products for training purposes.Provide training to Field Service Engineers.Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers.Ensure all procedures are implemented.Provide reports where required.Ability to multi-task and maintain priorities.Ability to maintain excellent customer service rapport.Any other duties which may from time to time be requested by Technical Support Manager or Management.Prioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingSite Assessments & Recommendations to Improve Client EnvironmentSecurity Audit & AssessmentsAfter-hours Emergency and Cut Overs if RequiredSpinning up Licensing & Azure VMsResearching of new Technologies and doing a Technical due DiligenceManaging Core Office Infrastructure - Switches & FirewallTechnical Understanding of Entire MS Suite of ProductsTechnical Understanding of Security Solutions which the Business offersIdentify opportunities to generate additional revenue through either solutions or additional support.Knowledge and Skills required Proficient at using operational and software systems (N-able, Connectwise Automate, customer-specific software, etc.);The ability to troubleshoot and analyze;The ability to deliver results and manage customer expectation;Working technical knowledge of current protocols, operating systems and standards;Ability to operate tools, components and peripheral accessories;Able to operate with minimal supervisionAble to manage time effectively, set priorities appropriately, schedule calls;Able to operate within customer standard operating procedures;Commercial awareness an understanding of how your actions can affect the reputation and business of Turrito;Good communication skills;Strong troubleshooting ability and be capable of self-learning (Must not just parrot solutions).Have good time management;Be a team player;Must be driven.Client Facing SkillsFriendly AttitudePunctualityThoroughnessNeatness and adherence to company dress codeWillingness to help and accept help from othersProficient technical knowledge:Basic Networking, Ethernet & Wi-Fi, etc.;Basic Internet i.e. Fibre, ADSL, LTE, etc.;Printing and Scanning;Folder Sharing;Email, Diagnose and resolve desktop-related problems. PST, SMTP, POP errors, exchange mail, etc.;Smart device setup (Ipad, Android, Syncing, etc);Software installation;Windows Support XP 10;MS Office (All);User Administration (AD / passwords etc);Anti-Virus and virus removal (desktop & servers);Good knowledge of Office administration;Fair knowledge of Azure and administration of Azure and VM`s. (incl. RI`s, ASR`s, Kuberneties, Recovery Vaults etc)AD New users and client user onboarding and offboarding.Maintain Backups & Monitoring of backups;Basic Networking, VLAN, etc.;Basic Internet Setup ie, Firewall(SonicWALL, Fortigate etc..), Failover, Static, etc.;Print Server Management;Troubleshoot email infrastructure;Troubleshoot DNS Server;Backup Deployment;Windows Server ;Server hardware;Patch Management;Server Administration;Group Policy;Firewall Management;Requirements:Minimum of 6 years of proven experience as an IT Helpdesk, IT Administrator, IT Engineer or similar support role.Knowledge of Microsoft products, primarily Server & Workstation operating systems, office suites and cloud technologies (Azure & Office).Knowledge of networking infrastructure.Excellent communication skills with a focus on client centricity.Good troubleshooting skills with excellent problem-solving can do aptitude.Beneficial:Drivers license and a reliable vehicle.IT Related diploma/degree/certifications.