Operations Risk Associate

Ready to rewrite the future with us? Join the club today! We are looking for someone to take up the position of Operational Risk Associate to join our growing Operations team. Are you a personable, organised individual, obsessed with delivering results? You could be the rockstar we are looking for.About FlexClubFlexClub is pioneering the most flexible way to get a car online. Through the FlexClub marketplace, members pay an all-inclusive monthly subscription for a car, earning valuable rewards over time based on their driving behaviour. Members earn points that they can redeem when spending with one of our rewards partners, including if they decide to purchase the car. This represents the foundation of what FlexClub calls its Drive Now, Buy Later rewards model. FlexClub is ushering in a more flexible and simpler model for how people get cars in markets like Mexico and South Africa.FlexClubs motto: Unlock the freedom to drive your life anywhere, anytime.Job SummaryThe primary purpose of this role is to ensure that revenue is accurately and timeously collected from subscribers. This includes the accurate recording, amending and controlling of subscriber transactions and the actioning of appropriate follow-up mechanisms when subscriber payments are overdue.ResponsibilitiesDailyFacilitating the daily credit committee meetingDaily maintenance of the Abacus collections systemFailed payment follow-up process which includes identifying missed payments and thereafter calling subscribers to make payment arrangementsAddress customer billing queriesManagement of the collections mailboxLoading of EFT/Deposit allocations and approvals onto AbacusGenerate invoices for private membersApplication and correction of promotional offeringsDaily refund process with the assistance of FinOpsVehicle recovery initiation and reconciliationReporting (e.g. Weekly deck for Private Marketplace)MonthlyCommercial vehicle partner statementsCommercial recons and payment processingReporting for FinOpsAd hocCreation and maintenance of Looker, Hubspot tools and other analysis documentsAny other task that is relevant to the effective functioning of the roleKey Internal Relationships:ClubOps ManagerConversion Excellence teamSales teamCustomer Success team ProductTechAnalytics and AutomationRequirements & Skills (required but not limited to):Advanced Microsoft Excel/Google Sheets ProficiencyLooker Data Analytics competenceSQL KnowledgeBusiness analysis experienceDeveloped analytical ability (in a professional work setting)Location:Based in office in Roesbank, Johannesburg, with some remote workingOperational Risk Associate Monday to Friday from 9 am - 6 pmStartup environment that offers the opportunity to get in on the ground floor and shape the direction of the company as we grow internationallyWork with a young, vibrant team who are driven to succeedPotential ownership in FlexClub through our employee share incentive schemeApplication processA screening interview with the hiring manager. Case study and portfolio showcase.Panel interview to present the case study.Call with the founding team.How to applyApply for the role by sending your CV to ****** and use Your name + Operations Risk Associate as your subject.
Johannesburg, GT, ZA