German Speaking Team Leader

German speaking Team LeaderVacancy DetailsReference No.EP-SynopsisA leading organisation is looking for German Speaking Team Leaders to join their team. The main purpose of the role is to ensure the that the trainers of all new hires is facilitated effectively, which encompasses coaching, product training and taking escalations. Please note that this is a shift orientated environment. All applicants must be comfortable working shifts.DescriptionResponsibilities:People ManagementCoaches the team in order to ensure quality of delivery meets the appropriate standardMeasures and manages the team to ensure out-of-line situations are immediately addressedCommunicates information in a timely, accurate and understood manner to all team membersEnsure that all Human Resources policies and procedures are observedCommunication and FeedbackConduct team briefs as scheduled by the work force management team and inline with the weekly focus agenda set by the Operations ManagersEnsure regular feedback is given to Agents with regards to action plans that have been setEnsure all relevant business communications are communicated to the team as and when requiredReporting and AdministrationRequirementsRequirements:2-3 yrs. mandatory experience as a people managerMatric / NQF Level 4Brilliant communication skillsFluent in GermanExcellent coaching and mentoring skillsPreferably available immediatelyEnergetic, vibrant and bubbly personalityOnly candidates that meet the above requirements will be contacted.Kindly note that all positions will be filled in accordance with the Companys Employment Equity plan. We also encourage people with disabilities to apply.
Cape Town, WC, ZA