Credit Controller, State, Healthcare


Time Type: Full Time Job Related Requirements: Minimum of 3years Credit Control experience essential Strong reconciliation skills essential Previous cash allocation experience essential Ability to handle high volume and high value transactions High level of professional communication skills essential High Tolerance for stress Tertiary Qualifications: A tertiary qualification will be advantageous Computer Literacy Level: Intermediate Microsoft Office knowledge SAP experience is essential Advanced knowledge of Excel formulas advantageous Added Advantages for this Role: Working knowledge of the Pharmaceutical Industry, Previous cash collection and allocation experience on large value and volume book. Dealing with disputes and claims (note not medical aid scheme claims) Main Purpose of the Role: Credit Controller, Collection of Accounts Receivable book within SLA, cash allocations, managing claims and disputes open on assigned accounts Duties and Responsibilities: Responsible for a customer base allocated to you Maintain customer / account data in terms of standard operating procedures to ensure accurate statement distribution Monitor the Credit limit review report and take / recommend the appropriate action with Client Collection of overdue payments Dunning process to follow with all overdue amounts 1st letters and final demands. Attend to reconciliations on customers accounts accurately and efficiently Allocation of Cash per SLA and in line with SOPs Attend to telephone calls in a professional manner Ensure that the accounts are managed within the targeted debtors days Ensure that customers queries / disputes on accounts are resolved in an efficient and effective manner in order to avoid non-payment, follow up with claims department to expedite resolution Liaise or escalate to other departments of DSV in order to resolve queries on customers accounts in a professional and efficient manner Liaise with customers and clients in a professional and efficient manner Identifying payment on the bank and allocation of payments received against invoices accurately and efficiently in line with SLA Appropriate and timeous identification of potential bad debts and take corrective action where applicable Ensure that proper and acceptable notes are captured against the accounts whenever necessary, Provide the Credit Manager and Supervisor with regular feedback on the debtors book on the debtors modernization application Ensure that the account statements are managed and sent when necessary Account statements to be balanced back to SAP Relevant documentation to be sent/handed to the Admin department for further duties to be attended to and filing purposes. Ad-Hoc queries to be attended to. All matters not resolved, to be escalated to the Supervisor for further instruction and/or assistance. Relevant Documentation provided for Customer meetings to be accurate and presented as required as well as ensuring deadlines are met. Investigating and doing follow up on all claims (price/stock) note, not medical aid claims Sending supporting documentation on customer request (invoices, pods, credit notes) Raising claims, journals, rebates, pardons, raising log fees as per monthly log fee schedule in SAP Ensure all procedures are followed as per standard SOPs Provide Customer Service Excellence Ensure that debts are paid in timely manner Meet Cash and Overdue Targets set within the company Chase overdue invoices by telephone, emails and / or dunning letters within the agreed timescale Regular contact with customers to ensure all debts are managed as necessary Identify, record and co-ordinate the resolution of any query raised by customers. There must be close liaison between the Credit Controller and the relevant Operational/Sales Department to ensure that queries are resolved smoothly and in due time. Request remittance advices and recons from the customers Upload payment packs on MSD Portal /Government System Calculate Penalties Follow up on authorisation of claims by Clients Raise claims and Pardons on SAP. Respond Promptly and completely to both customers and internal queries Ensure that all payment transactions are compliant to companys policy Undertake accounts reconciliations as required Send out monthly Statements of Accounts/Invoices to customers as per agreed timeline Advise Management and Client of Potential write-off on irrecoverable receivables Perform other duties as assigned by department manager
Company
DSV
Posted
05/05/2022
Location
Johannesburg, GT, ZA