Contact Centre Sales Level 2 Recon Coordinator


To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention. Booking of appointments with relocation and reconnecting customers. Managing diaries for sales consultants and scheduling of system removals. The overall purpose is to ensure that there are no delays in setting appointments for consultants and communication such as appointments with consultants and customers. The incumbent should ensure the effective and efficient management of sales leads and receiving feedback from sales consultants regarding the outcome of appointments. The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer details and book consultants to meet with recon customersMinimum qualifications and experience:Grade 12Knowledge of customer service principles and practicesTelephonic sales supportKnowledge of administrative proceduresKnowledge of the security industryReceive and process moving cancellationsIf new owner details are obtained to allocate/create Pro-Mo lead and follow the updateQualify and call on all new leadsAttempt to book appointments with both reloc/recon customersSchedule appointments in sales consultants diariesFollow up on all unclosed leadsHandle calls or inquiries from customers who wish to cancel their service when moving to new propertiesKeep internal and external customers informed at all times of what the status of their relocating processKeep accurate records of discussions or correspondence with customersCommunicate and coordinate with internal departments and or branchesRecord cancellations and appointments on customers, sales consultants diaries and listenerEnsure that where reconnections are not possible system removals are bookedAnalyse statistics or other data as required by managementCustomer-focusedDriven for resultsAbility to achieve set goalsManage conflict and problem-solving skillsInterpersonal skillsInitiativeStress toleranceSelf-motivatedPassion for service excellentAbility to multi-taskAble to work accurately and efficientlyWe reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Posted
05/05/2022
Location
Johannesburg, GT, ZA