M-Pesa Capacity Manager

Introduction and Role PurposeM-Pesa, is a pioneer and global market leader in mobile money. From starting in as a convenient means by which the unbanked and underbanked can send money digitally, M-Pesa has now grown to offer millions of customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.The capacity manager purpose is to ensure sufficient IT resources are provided in a timely and cost effective manner so that the services are enabled to perform as expected by the customers and defined in the SLAs. The role shall ensure that timely and meaningful reports are generated for service performance, service usage and system utilization. It shall further combine historical reports with business forecasts to provide a Capacity Plan that predicts required resources in a timely manner that allows delivery teams to put these into place sufficiently early.Your responsibilities will include: Produce a Capacity Plan that reflects the current and future resource needs of the MPesa environments for the demand management process. Assess the impact of the changes on the environment in terms of capacity and performance. Ensure that performance requirements of the environments are met. Provide diagnosis and resolution of incidents and problems related to performance and capacity. Continued focus on Simplicity and Speed to reduce project transfer time to Operations Integrity and openness to build trust and be trusted across different cultures.The ideal candidate must have: Matric3 year relevant Tertiary qualificationCustomer and vendor management skillsGood understanding of KPI calculation and reporting (tools: PowerPoint, Excel)Applied, logical thinking for issue resolution and escalation handlingGood understanding of operational procedures and process standards, preferably ITILDeep technical understanding of Web-Technology and IT ApplicationsCommunication and relationship management experience to Executive level 3 yearsExcellent problem analysis and resolution skillsDesirable:Mobile Payment or Financial Services ExperienceService Operations Qualification ITILAML Qualification - ICA Certificate in Anti Money Laundering AwarenessRegulated industry experienceIf you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your updated resume.Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.Closing Date: 12 April
Johannesburg, GT, ZA