Process Specialist Sme - Dutch
Processing Process Control Business Process Outsourcing (BPO) Customer Support Dutch Order Processing DescriptionSupport Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.Provide subject matter expertise for complex issues.Build training curriculum & Work Instructions.Identify and communicate opportunities for continuous process improvementUse existing knowledge base to provide a customer facing root cause assessment.Experience Required3-4 years of experience in a BPO environment.Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote ManagementVery good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etcProblem solving and analytical skills.Customer / Client facing experience would be handy.Skills and knowledgeGood understanding of Order Management process. Quote to Order.Clear written & oral communication skills with internal customers.Sound analytical & interpersonal skillsStrong troubleshooting and diagnosis skillsTraining experience will be handy.Experience in creating knowledge base would be an advantage.