Claims Consultant - Personal Lines

Company Risk Benefit Solutions Reference # - Published 12/05/ Contract Type Permanent Location Cape Town, Western Cape, South Africa Introduction To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy. Job Functions Administration,Client Services Industries Insurance Specification Financial Ensure appropriate minimisation of claims and claims expenses Ensure and contribute to minimisation of general expensesClient Ensure that all stakeholder (e.g. clients, AEs, insurers) communication is accurate, timeous, professional and relevant Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders Keep client informed regarding to progression of the claim Ensure and contribute to achieving the required client satisfaction targetBusiness Processes Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to): o Claims Administration Receive claims notification, and send and obtain any relevant forms or documents as may be required Process and ensure all claims and recoveries are processed within the required parameters Appoint assessor or loss adjustor Apply policy terms and conditions Keep internal system and records up to date at all times Keep relevant internal stakeholders up to date on the progress of registered claims Make assessment of claims validity and estimate value and administer mandated claims Forward claims in excess of mandate to insurer Obtain quotes for products and/or services Follow and ensure adherence to claims settlement processes Act as intermediary between insurer and client and timeously relay communication, requests and documentation Follow the recoveries process, diarise follow-ups and keep clients informed Follow and ensure adherence to underwriting processes for cancellations Ensure productivity targets are met Contribute towards and ensure continuous improvement in own and team performance Adhere to company mandates Participate and contribute in ad hoc projects Report any suspected fraud, misrepresentation and/or dishonesty Keep accurate record of own activitiesLearning and GrowthLive the RBS Way by committing to the organisational valuesEnsure continuous self-developmentShare information and knowledge with the team Requirements - FAIS Compliant- 2 years Personal Lines Binder / Insurer claims experience- Excellent client service skills- Excellent written and verbal communication skills Job Closing Date 26/05/ Share on
Cape Town, WC, ZA