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Dba Consultant


Key Roles and Responsibilities: Monitor and Maintain SQL Server, Oracle and MySQL Database environments.Troubleshooting of database related issues based on priority.Performance Tuning of Queries on a regular basis.Alert Scripting and Proactive reporting of issues.Generate performance reports in databases and provide recommendations.Backup, Clone and Recover databases, whenever necessary.Implement Security Features and Auditing, wherever necessary.Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.Update tickets with resolution tasks performedIdentify, Investigate, analyze issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolutionProvide second level support to all incidents, requests and identify the root cause of incidents and problemsCommunicate with other teams and clients for extending supportExecute changes with clear identification of risks and mitigation plans to be captured into the change recordFollow the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shiftEscalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to managementWork with automation teams for effort optimization and automating routine tasksCoach Service Desk and L1 teams for technical and behavioral skillsEstablish monitoring for client infrastructureIdentify problems and errors before they impact a clients serviceLead and manages all initial client escalation for operational issues.Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvalsPlan and execute approved maintenance activitiesAudit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effortKnowledge, Skills and Attributes:Ability to communicate and work across different cultures and social groupsAbility to plans activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interruptingAbility to adapt to changing circumstancesAbility to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journeyAcademic Qualifications:Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)Advantageous Certifications:Up to date relevant ITIL certificationSQL Server, Oracle, MySQL certificationOther database certifications would be advantageousMCSA, MCSE, RHEL, VCPMS-IIS ServerAny of the above certifications is a plus.Required Experience:Must have experience of handling database monitoring and maintenance on a daily basisStrong knowledge of scripting such as Python, PERL, Shell Scripting, Windows Batch, PowershellStrong knowledge on cross technology skills Ex Windows server L2 along with UNIX or Storage skills.Must have good understanding of working of SQL Server, Oracle and MySQL DatabasesExperience of scripting, scheduling and performing Backup and Recovery of databasesExperience in Troubleshooting and Performance Tuning of Database Settings, SQL Queries, Database Operating EnvironmentUnderstand the Security Features for databases and the ability to implement security for databasesExperience in implementation of Advanced Architectures is preferableAdditional experience of System Administration in Windows and Unix/Linux environments would be preferredModerate years of relevant managed services experienceModerate level knowledge in ticketing tools preferably Service NowWhat will make you a good fit for the role?Standard career level descriptor for job level: Seasoned and experienced professional Has full understanding of specialisation area Resolves wide range of issues in creative ways Fully qualified, career level, career journey-orientated Uses good judgement in selecting tools and methods to solve problems Networks with senior internal and external people in own area of expertise Receives little instruction on day-to-day work, receives general instructions on new assignments Typically requires demonstrable related experience with a Bachelors or equivalent degree; or moderate level experience and a Masters or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
Company
NTT
Posted
05/05/2022
Location
Cape Town, WC, ZA