Payments Processing Administrator

An exciting opportunity has become available for aPayment Processing Administratorto join our Finance Department inCape Town.The main purpose of this role is to accurately process deposits and send- to-bank transaction for agent account management.The Payment Processing Administrator reports directly to the Treasury Supervisor. This position is responsible for payments allocations, processing refunds and answering payment queries whilst making the payment journey an enjoyable experience.Internal Liaison takes place with the Treasury Team, External Liaison takes places with the 3rd parties.Duties and Responsibilities (Include but is not limited to):Resolve payment queries to ensure timeously release of the orderDeliver Excellent customer Experience by owning resolution of queries and proactively sharing best practice with the teamReview and verify payments and depositsLiaise with treasury to release the orderCheck payments and transfers to ensure allocations are made timeouslyPrepare and process electronic transfers and paymentsCapture, confirm and submit payments and depositsReconcile accounts payable transactionsEnsure that all queries or payments requests are resolved within the SLAProactively raise any matters that may delay processing of payments which may affect a customers ability to trade and finding solutions to resolve and communicate the same in order to manages clients expectation Accurately prepare and submit bank charges to finance for paymentAccurately reconcile payable transactionsManually enter all deposits and payments when the automated processes failShare monthly report with the Treasury Supervisor to cross checkProvide support to the treasury teamAssist with Ad-Hoc requests from time to timeAssist and support the team with inbound/outbound and admin requirementsAct as backup for colleagues when requiredManage own professional and self-developmentAttend weekly team meetings with Treasury SupervisorAttend monthly performance meeting with Treasury SupervisorAttend all required training courses for new productsKey Requirements:Grade 12 / or equivalent (Essential)Degree/diploma (Desirable)1-2 years experience in an Accounting / Treasury environment (Essential)6 months experience with QlikView, Salesforce, Blue Admin (Essential)Knowledge of money transfer proceduresKnowledge of online bankingKnowledge of SystemsKnowledge Of the required service offeringKnowledge of AML practicesAdditional Skills:Proficient with MS Office, particularly ExcelAttention to detailOrganisational & administrative skillsTime management SkillsAttention to detailTelephone skillsVerbal and written communication skillsShould you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a work-like environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.If you do not receive any response after two weeks please consider your application unsuccessful.NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANYS EE TARGETS
Cape Town, WC, ZA