Branch Manager

Purpose of the role :Provide high-level customer service related to product sales to increase sales margins effectively and efficiently in line with budget requirements and business objectives with a desire to exceed targets. Ensure quotations and orders are processed in an accurate and timely manager, as well as develop positive solutions to complex challenges. Stay in touch with Market Area management as well as local customers to develop strategies for all sales to continue to customer superior service. Watch market and respective product developments in your area and share proactively the information with Product Management. Conduct work activities in a manner that conforms to current policies and procedures.Key AccountabilitiesDevelop a market strategy for your areaExchange strategy and marketing development with Global Market Area Management.Interact with customers, observe customer needs, and share necessary product development of opposition to improve customer satisfaction and service levels.Observe oppositions and product changes in your market area and share the information proactively with Local and Global Product Management.Optimise quality of service, business growth, and customer satisfaction, as well as maintain and build relationships with customers through enhanced communication and client liaison skills, together will appropriate propositions and ethical sales methods and preparation and submission f quotations where specifications, client or end-users are involved.Creation and maintenance for the sales organization in line with the companys group guidelines.Respond to and follow up sales enquiries using appropriate methods.Process orders and provide client updates on progress.Record, analyze, report, and administer according to systems and requirements (C4C).Comply with and enforce all policies and procedures, as well as carry your duties in a manner that conforms to current Health and safety legislation, upholding the H&S policy.Carry out all other reasonable tasks that may be delegated from time to time.Leading and developing suitable staff and assisting and training fellow employees with daily functions as and when required.Develop employees to ensure full compatibility within the areas of responsibility.Manage and motivate all staff and maintain a high standard of support, enabling employees to fulfill duties to meet deadlines by setting objectives and achieving the best possible performance.Initiate continuous improvements in your area of responsibility to increase the efficiency and effectiveness of your team and company processes.Minimum requirements:Senior certificate/Grade 12, SAPMA CourseS3 Mechanical Engineering Diploma / Advanced mechanical Engineering Diploma or equivalentExperience of 5 years in a professional sales role in engineeringComputer literacy: MS Excel, MS Word, MS Outlook, SAPArticulate in English with excellent telephone etiquette and people skillsSound knowledge of pumps, valves, and agitators, including experience in component identification.Possesses a strong commitment to customer care
Johannesburg, GT, ZA