Sorry, this job is no longer available.

(Loading More Opportunities)

Customer Relations Officer

Customer Relations Officer - WoodmeadIntroductionThe purpose of the Customer Relations Officer is toprovide information on products/services and resolves any emerging problems that the customers might face with efficiency and accuracyDuties & ResponsibilitiesTelephone ProcessingResponsible for the provision of successful handling and exceptional service for customers through inbound and outbound telephone callsEffectively process customers concerns.Researching the customers issues and making the relevant connections to the appropriate departments.Provide customers with clear and concise information and solutions.Records actionable insights and data for the business to ensure that the customers voices are heard, and necessary adjustments made to enable provision of better service in the future.Social Media/Email ProcessingResponsible for timeous, competently and accurately processing incoming email, and social customer concernsTakes initiative to make outbound calls to customers to address their issues and clarify any concerns expressed in their email or social messages while providing outstanding first-class customer service.CollaborationTo maintain a vast knowledge of all the businesss promotional activities and overall processesTo provide first-level troubleshooting of all customer issues in conjunction with other departments.Partners with the IT department in processing online and social customer concerns, for example, in the businesss websites and social media pages and to better understand new features and applications that affect or facilitate online customer interactionsWorks closely with Marketing and Leasing, Finance and Facilities management departments to voice customer concerns and issues to affect better product and service provision to the customers, hence, constantly guaranteeing customer satisfactionPlays the role of a trainer and instructor to all collaborating personnel on how to better relate and assist customers directly and encourage customer retention.AnalyticsPlays a minor strategic role by contributing to the development of the customer support department, internal tools, procedures, processes, and tracking metrics.Participates, in conjunction with senior support management, in the formulation of solutions for customer support service provision based on customer feedback.CommunicationMust portray exceptionally strong verbal and written communication skills.Have an ability to listen/read, analyze, and interpret customer feedback to relay clear, concise, and helpful information and insights back to the customerConvey a personable and patient demeanor, making the customer feel that they are talking to a knowledgeable individual who genuinely cares for their concerns or issues.Proficient in MS Word which is primarily used in responding to customer emails, and social communicationsAbility to effectively interpret and process a variety of instructions and requests provided in oral, written, diagrammatic, or scheduled form.Desired Experience & QualificationMinimum National Diploma in Public Relations and/or /Communications or equivalent3 years of working experience in customer service directly interacting with customersProven record in providing customer service either through telephone, online web-support, face-to-face or through other methods of communication.Proven and successful experience working with raw data and information, drawing insights and formulating strategies from the resulting analysis (Bonus)Able to effectively use various technological communication channels to establish communication with customers.Package & RemunerationNegotiableApply Now
Johannesburg, GT, ZA