Help Desk Support Technician

The Role: Essential Qualification: To provide IT administration and support across the organisation.To support remotely and desktop end- users nationally, as well as office automation support such as printers.Experience working with ticketing systems.Remote and onsite IT Support for customersProvide assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access.Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.Adherence to a call logging process, password resets/mail routing/new accounts etc.Logging customer queries and meeting SLA''s and updating existing tickets with SLA timeEnsuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice and are up to date with the latest service packs, patches and drivers.Scheduled Server maintenanceInstallation, configuration, move and/or upgrades to both software and hardware, including peripherals and their associated drivers.Escalate when needed to in accordance with SLASkills and Experience:Essential Qualification:National Diploma in IT or equivalentN+/A+ / 1 Year CertificateITSM CertificationExperience Required:3 year experience in helpdesk supportExperience in stakeholders engagement
Johannesburg, GT, ZA