Service Center Manager, Alfa Laval, Johannesburg
We're glad you want to help us make a difference! We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and were good at it. We're now looking for passionate Service Centre Manager at Alfa Laval , South Africa who would be directly responsible to lead an energetic team of our workshop job execution with quality and pace. This is an excellent opportunity to be a part of most dynamic and transforming 'Service' team of Alfa Laval MEA. About the role: 1. Secure a strong QHSE culture within the service centres. 2. Manage and develop capabilities needed to support the overall service strategy whilst leading and implementing the service transformational roadmap. 3. Responsible for the Service Centre cost centre forecast and result including investments and managing progress against financial targets. 4. Drive continuous safety and efficiency improvements as well as innovative processes and technologies and implement change management to adapt to new market demands and increase the competitiveness of the service center. 5. Support proactive service sales by lead generation in collaboration with service sales. 6. Manage customer relationships internally and externally towards delivering an excellent customer experience. 7. Lead the Service Centre team giving direction and ensuring that they are performing with a strong customer orientated mindset. 8. Develop, motivate and coach direct reports and secure a proper competence development. 9. Adapt quickly ensuring availability of internal and external resources based on customer demands. 10. Identify and manage high quality sub-suppliers for repairs and reconditioning and general purchases optimizing cost and ensuring high quality service. 11. Ensure that service jobs are executed according to importance in close cooperation with sales and deviations are reported and aligned with sales. 12. Implement and follow up on relevant KPIs to measure and improve performance 13. Define best practice and share that with other Alfa Laval organizations 14. Manage and develop authorized workshops and service providers. 15. Member of the regional Service Operations Management team Competencies, Educational Qualification, Years of experience o Mechanical engineer with 5+ years experience including managing a service center or workshop . Ideally experience in GPHE and rotating equipment - decanters and HSS o Individual with strong service culture, customer focus, results driven, continuous improvement mindset, excellent people and communication skills, ability to build relations internally and externally and agile easily adapting to changing circumstances o The person would be managing total team size of 15-20 employees.