Team Leader Coach
About Discovery Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.About Discovery BankDiscovery Bank is a bank like no other a shared-value bank, designed with our clients in mind. Were all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If youre adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment thats safe and nurturing.Job PurposeTheTeam Leader Coachassists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.Key Outcomes may include but are not limited to:1. Leads, coaches and supervises a specialised client service team.2. Provides updates reports to management.3. Presents new enhancements at forums.4. Networks and builds relationships.5. Delivers results and meets customers expectations.6. Facilitates team outputs and delivery ensuring the highest standard of delivery.7. Coordinates projects for team and business and leads project meetings when required.8. Drives operational deliveries and maintains efficiencies within the team.Special ConditionsShift work may be requiredWork ExperienceAt least 3 - 5years working experience in a call centre environmentIncluding 2-3 yearsexperience in Banking2-3 years Management experience as an advanatageEducation / Qualifications / Accreditations with Professional BodyA bachelors degreeTechnical Skills or KnowledgeKnowledge of Discovery Bank systems and the servicingAdvanced level of Microsoft OfficeHigh level command of English languageAdvanced writing skillsDetail orientated (organized and systematic)Persuasion skillsAbility to prioritizeDeadline drivenAbility to be assertive in difficult situationsResilientTime management and planningAble to work under pressureStress managementStrong Project Management skillsEMPLOYMENT EQUITY The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.