It Product Customer Coordinator


Description SUMMARY: The purpose of this position is to assist the IT Customer Manager, in a variety of IT Product areas.ESSENTIAL FUNCTIONS:1. Product Training, Onboarding & RetentionConduct training sessions to groups and individuals across multiple IT products and platforms.Create Training Materials, Outlines and Documentation.Communicate with end users post-training to effectiveness of training and improvements needed.Work with technical team to broadcast training materials to end users.Assess knowledge of trainees post training.Provide status, progress and results reporting.Use strong communication skills including excellent active listening skills.Onboard new clients and users.Support the company commercial team in surveying user experiences and relaying to the IT productleadership team.2. IT Product Organization/CoordinationKeep accurate record and reporting of IT product usage, demos, onboarding, training sessions,development requests and interactions with stakeholders using Company tools and systems.Assist in data quality initiatives within the Company.Partner with the IT product development teams to drive system development, adoption and meetingbusiness requirements.QUALIFICATIONS:Computer skills including Microsoft Office suite, Excel and general knowledge of SoftwareDevelopment.Good analytical skills.Good written and verbal skills.Detail oriented, able to multitask and meet deadlines.Self-motivated, able to work in a team and independently.BSc/BCom Degree in Computer Science or related Degree, or relevant experience.EDUCATION AND EXPERIENCE:Experience in administration and documentation.Intermediate level of knowledge in Microsoft Word and Excel.Experience in the software development industry.Valid Driver''s License.Matric Certificate.Please consider your application unsuccessful should you not receive a response within 2 weeks of applying..special-hidden { display: none; }Id Subtitle
Posted
05/05/2022
Location
Port Elizabeth, EC, ZA