Public Area Attendant (Night)
Posting Date Apr 04, Job Number Job Category Housekeeping & LaundryLocation The Westin Cape Town, Convention Square Lower Long Street, Cape Town, South Africa, South Africa Brand Westin Hotels & ResortsSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and were energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If youre someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. Public Area Attendant (Night) Function The successful incumbents are required to perform duties to ensure the upkeep of all Guest Rooms and Public Areas as well as perform other duties within the housekeeping department as and when required whilst complying with all required COVID19 practices and protocols in accordance with Marriott International Policies and Procedures. Required Experience & Qualifications 1 - 2 years experience in Housekeeping in a 4 or 5 Star Hotel Professional disposition Ability to speak, read and write in the English language Good communication skills Ability to work without supervision Customer and Service Delivery focused Ability to perform physically challenging tasks Ensure uniform, personal appearance and hygiene is clean and professional at all times Be able to work within a team Attention to detail pertaining to area of responsibility Required to work rostered shifts and irregular hours as per operational requirements Flexible working hours as well as available to work weekends and Public holidays as per operational requirements Key Responsibilities Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty the trash containers, ashtrays and urns into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. You can also be scheduled to work in the Soil Room, Linen Room and Housemen areas. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Be ability to push and pull work-related machinery over sloping and uneven surfaces. Visually inspect tools, equipment, or machines to identify defects). Perform duties within the Housekeeping department as and when required.