Managed Services Team Lead

Responsibilities.People Identify and support the productivity and training needs ofcolleagues and clients within agreed timescales. Actively encourage a positive culture of continuous improvementthrough new ideas. Work collaboratively, approachably and respectfully with yourteam members and all IDR staff. Interact with clients, lawyers, investors and administratorseffectively and professionally. Clearly own your functional area in the view of clients and your team membersProcess Confidently perform senior reviews of KYC Profiles in collaborationwith the MLRO and senior colleagues. Ensure that all activity reflects a defined process and is undertakenwithin its parameters Present a clear weekly view of Managed KYC team activity andcurrent status Understand and explain the regulatory basis for Managed KYC aspart of regular training Own the Managed KYC service and act as primary point of contactfor all clients and staff Build and maintain excellent client relationships ensuring smoothdelivery of the Managed KYC service Confidently address questions on the standard and scope of KYCprovided to parties on behalf of our clients Engage in regular communications with service users to ensure successful client outcomesSystem Maximize the use of technology in all processes inorder to control risk and improve efficiency Navigate efficiently around TIDR in support of yourdutiesSuggest technology improvements in pursuit of efficiencyManagement Deputize for the Managed Services Manager in his/herabsence. Support the measurement and reporting ofperformance using well considered indicators Promote and contribute to a positive workingenvironment.Control daily work allocation using the taskmanagement systemCandidate RequirementsThe successful candidate will: Efficiently process senior reviews Understand the importance of teamwork and aid thosearound you Be part of a competent and knowledgeable team who meetor exceed clear metrics Continuously improve systems and processes that areunderstood by all staffWill also have: Practical Client Due Diligence- Advanced Certificate - ICA Leadership & Management - ILM Level 5About youWe are one, global team who live by our culture and demonstrate values in everything we do. We hire people whoare: Proactive, organised, work efficiently and accurately withindefined processes Proactive in suggesting process & system improvements in orderto maximize efficiency Solution-oriented and approachable to all staff Excellent communicators, self-starting & capable of working withlight supervision Competent & knowledgeable team members who understandsboth system
Stellenbosch, WC, ZA