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Security Engineer-


Want to be a part of our team?The TS Implementation Engineer (L2) has the ability to make configurations, action installations and attend to break/fix events at a higher complexity level to that of the Senior Technician. Their primary function is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA).The individual functions in an environment of lower complexity to that of TS Implementation Engineers (L3).Working at NTTEnsure client satisfactionTS Implementation Engineers (L2) own larger portions of an installation, break/fix incidents at a low to medium level of complexity. They take responsibility for problem resolution and troubleshooting. The TS Implementation Engineer (L2) has a basic understanding and appreciation of business principles. They respond to escalated client requests and support client applications to a first line resolution. TS Implementation Engineers (L2) escalate complex problems to the relevant third parties.Compile and maintain project administration The individual demonstrates fundamental project management and administration ability, like report and proposal writing, and project documentation comprehension and completion. TS Implementation Engineers (L2) assist with the documentation of standard operating procedures relating to installations and fixes.Conduct presentationsThe TS Implementation Engineer (L2) functions jointly through Technicians or directly with customers. They use their customer engagement skills to conduct elementary presentations at low to medium levels within the customer's organization.Provide telephonic, remote and on-site support to clients The individual may be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.Act on specialist knowledge The TS Implementation Engineer (L2) is expected to take ownership of relevant technologies according to domain or specialization.Behavioural skillsAs corporate citizens they practice two-way communication and listens to understand others point of view. These individuals are client focused and display a proactive approach to solving problems. They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.What will make you a good fit for the role?Standard career level descriptor for job level: Seasoned and experienced professional Has full understanding of specialisation area Resolves wide range of issues in creative ways Fully qualified, career level, career journey-orientated Uses good judgement in selecting tools and methods to solve problems Networks with senior internal and external people in own area of expertise Receives little instruction on day-to-day work, receives general instructions on new assignments Typically requires demonstrable related experience with a Bachelors or equivalent degree; or moderate level experience and a Masters or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
Company
NTT
Posted
05/05/2022
Location
Johannesburg, GT, ZA