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Lcl Operations Supervisor


Your tasks Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer and as per instructions provided by the Country Customer Management.Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.Accountable:Provide routing instruction to Origins based on the Shipping Instructions received from Country Customer Management.Capture Customer Booking in TANGO and assign to Origin office (if applicable).Activate and/or create Consol House, B2B and Handover shipment in TMS (TANGO).Verify data entry quality and request corrections from Origin (if applicable).For B2B LCL monitor transshipment and update ETA and transshipment details (if applicable).For B2B and handover LCL update shipment arrival information in TMS (TANGO).For B2B and Handover LCL enter Warehouse Partner on CRR Leg.For B2B LCL receive Co-Loaders Arrival Notice.Request cargo release information, documents, and freight invoice from Co-Loader - as applicable.Ensure that Original MBL is surrendered to Co-Loader at origin or destination - as applicable.Check actual shipment arrival date with Co-Loader and confirm in TMS (TANGO) - as applicable.Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO).Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) RIW.Manage and resolve invoicing disputes with vendors.Request update from/with MDM Team (Master Data Management) as applicable.Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").Provide "Change Advice" to Consignee - as applicable.Determine optimal vendor, routing, and price for LCL trucking based on Country Customer Management. recommendation or as per agreed vendor matrix.Provide delivery instructions to trucking vendors.Send delivery details to Consignee - as applicable (Sender shown as "Customer Management").Confirm delivery and complete Capture POD in TMS (TANGO).Continuously monitor shipment pickup status at CFS (Container Freight Station).Continuously provide storage details to Customer Management.Prepare outgoing invoice and inform Country Customer Management to proceed with on-time invoicing.Cross-check all cost accruals in TMS (TANGO) and ensure all applicable charges are included on the invoice.Ensure that all accrued costs have corresponding revenues in TMS (TANGO).Ensure each file Profit + Loss statement shows a profit and escalate Loss file information to Country Customer Management Team - as applicable.Escalate invoicing discrepancies to Country Customer Management.Timely and accurate completion of activities in TANGO.Ensure compliance with Customer specific KPI's - as applicable.Receive and/or upload relevant Vendor documents to TANGO (ODM).Responsible:Develop and maintain relationships with key vendors.Ensure an appropriate and balanced workload for individual team members and the team overall.Implementing new processes, standards, guidelines when required.Ensure the overall performance of the team as specified in internal/external KPI's, Service Level Agreements (SLA's).Monitor team performances for quality and quantity.Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.Support a positive, attractive working atmosphere and office environment.Informed:All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products. Requirements FIATA Diploma will be an advantage.10 years relevant experience of which 2 years managing an Air/Ocean freight function.Comprehensive knowledge of International Air/Ocean Industry and operations processes.Relevant Technical experience.To be successful in the above role, the incumbent should possess/ display the following key skills/ attributes:Organisational skills.Client satisfaction.Internal cross functional partnership.Service delivery.Build value-based relationships.Personal influence & impact & disposition.Drive and deliver results.Problem solving.Learning Agility.
Posted
05/05/2022
Location
Durban, ZN, ZA