Team Lead: Legal Services - Collections

About the job:Successfully implement all directives, policy and procedures according to the operational plan by providing support and sharing knowledge and skills to the team assigned to them to assist in achieving the required operational results.Key responsibilities:Operations Management & Operational ComplianceLeadership and Direction & Insights and ReportingWork Scheduling and Allocation & Performance ManagementCustomer Relationship Management (CRM) DataCustomer Management & Customer ServiceDirects work & Communicates effectivelyDrives results, Manages conflict & Plans and alignsPolicy, Procedures and RegulationAction Planning & Manages complexityOptimizes work processes & Manages conflictTechnical Competencies & Computer skillsBCEA, Understanding Claims Processes and Claims Philosophies Applicable to Short Term Insurance Industry.Civil Law, Law Of Delict, Motor Collision Law, Debt Collection Laws And RegulationsQualifications, skills and experience:Grade 12/ SAQA Accredited Equivalent (Essential); FAIS recognized qualification (Advantageous).Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous)STI Qualification (Advantageous)3 to 4 years experience in a recoveries and third party liabilities environment or debt collecting environment (Essential)2 years experience in claims and policy/ customer services environment (Advantageous)
Johannesburg, GT, ZA