Content & Community Specialist

We're looking for a candidate to fill this position in an exciting company.Whats the role?You will be responsible for:Own the content creation process (including but not limited to articles, videos, webinars) in order to deliver on business requirements.Plan, setup and gain business approval on annual and monthly content calendars across business units.Prepare social posts, and messaging across mediums (email, WhatsApp, SMS etc).Report on the efficacy of content and community efforts and tweak efforts as required.Propose and implement, test and iterate new methods of content roll out in order to drive new sales and increased usage among existing clients.Brief business stakeholders on content required in order to meet your deliverables, including design requirements.Work with internal/external content consultants on tweaking business-supplied content.Ensure all content meets language style and CI guidelines.Participate in or host digital (recorded or live) presentations and panel discussions.Upload content to required platforms (website, social etc).Prepare and distribute monthly client newsletters.Review and prepare ongoing client communication (including but not limited to onboarding comms, increase comms, lead and new client engagement comms, and ongoing base protection communication).Work with customer care and business heads to ensure % response and resolution rate on all external media (Facebook, Twitter, LinkedIn, Google Reviews, Hello Peter etc).Take overall responsibility for growing our social communities.Work with SEO, paid advertising, UX consultants on content requirements to boost paid and organic initiatives.Work on special/ad-hoc content projects.Drive and assist with creating/updating internal training material and videos.Propose and implement new content and community initiatives.Who are you?You have attention to detail Exceptional communication skillsYou have the ability to work with social tools You are great at working on Microsoft office suiteBoxes to tickSolid understanding of social media posting requirementsPrevious experience and understanding of Google AnalyticsAbility to report on campaigns by CTR, engagement etc.Experience with social media planning tools (Hootsuite or similar)Experience with email distribution tools (Mail chimp, Everlytic etc.)Microsoft office suite (excel a must)Strong planning and project management capability (advantageous)Basic understanding of HTML (advantageous)
HR Studio
Johannesburg, GT, ZA