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Application Engineer - Sage Ref: Zr

The main purpose of the role is to deliver support to end users in the organisation on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The incumbent is also responsible for contributing to the design, testing, delivery, and improvement of software applications.Permanent: Cape Town and JohannesburgBusiness RequirementsAttend Business Analysis -Scoping SessionsStandard Operating Procedure review and improvements to be documented into End-user training guidesRequired to train Business in the following Modules (Procurement, Finance, Sales and Stores/Operational, Call Centre)Create Reports and Forms Design in Crystal Reports.Problem solving & support (during and after implementation.Key deliverables and outputsProvide support on software programmes by fielding incoming tickets from end users..Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end users, analysing results and implementing appropriate changes.Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users and team leads.Enhance end user effectiveness by implementing training on the software applications used in the organisation and maintaining own expertise in these applications.Actively participate and support the roll out of group-wide IT projects, especially related to new business applications.Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchaseEnsure the implementation of and compliance with all internal policies, processes and quality standards as applicable to the area of responsibility.Create and manage constructive relationships with internal and external providers, including but not limited to developers, Business Intelligence, IT infrastructure team, software vendors and software development vendorManage second line support service providers in terms of delivery and task tracking..Ensure that all reports and administrative documents are completed as agreed. This includes incident reports, status updates and applicable monthly reports..Provide guidance and learnings to other team members.Internal customersAll business units and functional departments in the organisationTeam membersQualifications and ExperienceDegree in Computer Science / Information SystemsIntroduction to business analysisIntroduction to project management2 - 3 years in IT application support providing support to end usersExperience in engaging supervisory and middle management levelEssential SkillsUnderstanding and knowledge of ITILKnowledge of service desk systemsUnderstanding of the systems development lifecycleSolid understanding of IT concepts, terminology and standardsApplications:MS DynamicsSage X3Advantageous:Knowledge of software applications used and supported by the organisation.Well-developed communication skills to persuade and influenceWritten reasoning skills and ability to explain complex concepts in non-technical languageWell-developed critical and conceptual thinking and problem-solving skills to analyse and diagnose requirements of problems, develop integrated solutions and solve problemsAbility to interpret numerical informationAbility to multi-taskComputer, technology and systems skillsPersonal AttributesFocus on analysing and solving problemsFocus on getting things doneReadiness to make and own decisionsConcern for communicating clearlyRemain resilient under stress and pressureCustomer centricity and focusPreference for team workingPassion for optimising business performanceAdvantageous:Appreciation for challenging others with respectPreference for thinking practicallyFocus on initiating actionOrientation towards growing and nurturing relationshipsStrong inclination for change agilityConcern about aligning with best practiceCommitment to maintaining business awarenessOpenness to accepting feedback
Cape Town, WC, ZA