Aws Maintenance Lead


AWS Maintenance Lead required in Cape Town. You will be responsible for the AWS Maintenance team to ensure quality and prompt service to all AWS Clients, in line with the Service Agreements and their respective SLAs. You will be responsible for the day-to-day operational maintenance, support and upgrades for complex operation systems and servers hosted in the AWS Cloud. The end-to-end coordination of the maintenance, support and upgrades are key to the role and ensuring timeous delivery to our clients and ensuring proper documentation thereof. LPIC1 Linux Administrator Certification, CompTIA Linux+ Certification or similar; MCSA (Windows Server) certification OR MCSE: Core Infrastructure certification; AWS SysOps Associate Certification. 1+ Years experience working in the AWS Cloud, 2+ Years experience in a lead role (Team Lead, Maintenance Lead etc.), 4+ Years experience in both Linux and Windows Environments doing maintenance and supportKey Responsibilities: Ability to take lead of the Maintenance team to ensure proper coordination of duties along with proper motivation and guidance they might require from time to time. Develop and implement new standards, policies and procedures to enhance the overall efficiency of the team and enhance the overall client experience end-to-end. Perform complex server software upgrades, software updates, OS upgrades and server patching in the AWS Cloud - Proper Patch Management is essential. Taking ownership of actionable items as needed by our AWS Clients. Working with the AWS Engineering team and the Service Delivery Managers to ensure proper coordination across teams as projects transition into Service Contracts. Ensuring assigned tickets are progressed and cleared within the SLA commitments. Ensuring the overall Maintenance Team have the technical support they need to adhere to SLAs as defined in the Service Contracts. Ensure risks and issues are highlighted with clients, managed and assisting to remediate these items. Proper Risk Management is essential. Ensuring proper backups are taken, the automation there of, ensuring they are properly stored and have the required lifecycle policies associated as agreed between the Company and AWS Clients. Coordinating maintenance windows with clients to ensure minimal impact to production environments can be attained in the event where there could be an impact. Continuously monitoring systems, setting up automation for alerting and making recommendations to clients where optimal performance and lower costs could be obtained in existing production environments. Ensure repeat Incidents in client environments follow due process to transition to Problem Management where a Root Cause Analysis (RCA) would then be done. Help provide training sessions to transfer knowledge to the Maintenance team or to customers, where needed. Ability to take lead from an architectural perspective to ensure proper guidance to our clients. Requirements (Essential): LPIC1 Linux Administrator Certification, CompTIA Linux+ Certification or similar MCSA (Windows Server) certification OR MCSE: Core Infrastructure certification AWS SysOps Associate Certification 1+ Years experience working in the AWS Cloud 2+ Years experience in a lead role (Team Lead, Maintenance Lead etc.) 4+ Years experience in both Linux and Windows Environments doing maintenance and support Excellent Networking and VPN knowledge/experience Excellent troubleshooting skills Excellent client facing skills Excellent time management skills Excellent team management skills Thorough understanding of the AWS Cloud Environment Thorough understanding of security best practices in the AWS Cloud Ability and willingness to learn new technologies quickly Assisting with KPIs/KPAs for the Maintenance TeamHighly Beneficial: AWS Advanced Networking Specialty Certification AWS Security Specialty Certification Any Additional AWS Associate/AWS Professional/Specialty Certifications LPIC-2 Linux Engineer Certification LPIC-2 Linux Enterprise Professional Security Certification Experience/Exposure to AWS OpsWorks for Puppet or Chef, and other automation tools Experience with Trend Cloud One Workload Security or similar tools ITIL Foundation Certification Prince2 Foundation/ PMP CertificationThe company offers very competitive salaries.Only apply if you have the relevant experience! Additional Information:Salary: Up to R paFrequency: Per yearRemote Job: Fully remote and open to candidates nationwideEmployment type: Full-time
Posted
05/05/2022
Location
Cape Town, WC, ZA