Lead Customer Researcher

Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or ). City and state must be separated by a comma followed by a space (e.g., Houston, TX )GoDaddy.com Lead Customer Researcher Cape Town , South Africa Apply NowLead Customer Researcher Primary Location:Cape Town, South Africa Additional location(s):Kirkland, Washington; Tempe, ArizonaApply Now ( Apply LaterFacebookTwitterLinkedInLocation:Fully Remote US or Cape Town, South Africa. However, this position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.As a Lead Customer Researcher at GoDaddy, youll align with an allocatedcustomer segmentand company initiatives to work on the bigger picture. You will be an enthusiastic customer advocate, driving primary research that answers key questions, and evangelizing insights and research as a practice with stakeholders of all levels across the company. And youll be joining a team of researchers who are customer-obsessed and arent afraid to show it!What you'll get to do...Usability testingConcept testingInterviewsContextual inquiryCompetitive experience analysisSurvey design and analysisComfortable with market research, including messaging, naming, market opportunity, and competitive landscapeExperienced with taking an active role in defining research objectives and selecting the appropriate method(s) to get the insights needed to develop hypotheses for experimentation, inform business decisions and help guide product and marketing roadmaps to successful outcomesAble to effectively communicate actionable and strategic insights that resonate with the audience, from project level stakeholders to senior leadership teams and beyondYour experience should include...Bachelors degree or higher in Human-Computer Interaction (HCI), Psychology, Applied Psychology, Human Factors, Sociology or related field5+ years experience planning and conducting primary research in the technology spaceDemonstrable knowledge of the digital product lifecycleProven track record working cross-functionally with a wide range of roles including UX/Design, Product, Product Marketing and other departmentsto develop and execute a research roadmapStrong project management skills with a history of successfully prioritizing projects, managing your own time and meeting deadlinesYou might also have...Experience with advanced quantitative methodsWorking knowledge of Design Thinking, Jobs to Be Done and other strategic frameworksExperience with a leadingrole in facilitating workshopsto promote research as a practiceExperience mentoring junior researchersA high amount of curiosity that continually drives youA passion for playing a key role in creating extraordinary customer experiences and products that help customers succeedExperience owning a small business or side hustleWe've got your back... Enjoy our many benefits ( My Wallet ( ), including paid time off, k, equity grants and parental leave. Join one of our employee resource groups ( Culture ( ). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.About us...GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visitAbout Us ( (GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team ******.GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies.
Cape Town, WC, ZA