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Sap Authorisation Team Lead I

SAP Authorisation Team Lead I Permanent Cape Town Purpose of the Job To lead the SAP Authorisation Team. Communicating and managing goals, deadlines, and priorities. Manage critical incidents and drive the collaboration necessary for problem resolution, root cause analysis, and improvements. Optimize team performance via conflict resolution, assessments, training, motivation, tools, and innovation. Assists the Team Manager with planning, roadmaps, budget, and procurement.Job Objectives: Managing team workload and issuesDrive problem resolution and root cause analysis of incidents. To be available at all times, within reason, for escalations and to escalate issues in turn where necessary.Ensure that tickets raised in the ticketing system are assigned to team members and attended within SLA.Log changes in the change control system, obtain approval, and drive deployment.Assign, track and ensure delivery within a reasonable time frame for Project work within the team.Prioritise the various work items assigned to the team according to management needs and criticality.Ensure that deadlines are met or reasonable notice is given, when missing a deadline is unavoidable.Conduct Team Meetings to track workload, communicate management needs and share information.PlanningAssist the Team Manager with creating and tracking roadmaps for the teamPlan ahead and budget for data centre and team expenses.Assist the Team Manager in the procurement of hardware, software, training, and other expenses in the team.Track and manage premier support hours and utilization.ReportingKeep the Team Manager informed of issues and critical incidents.Announce the start, completion, and success or failure status of changes to the appropriate audience.Keep project managers informed of the progress of any project work the team is conducting.Attend Team Manager''s weekly meeting.Log and update important work and information in the Team Managers'' weekly report.Managing team performance and developmentIdentify and book the training and certification the team requires to perform their dutiesConduct appraisals with team members twice a year to assess performance, highlight improvement areas and develop improvement plans where necessary.Motivate team members and resolve conflictQualifications Grade 12 (Matric) with relevant IT certification Experience Essential5+ years of SAP Authorisations.3+ years GRC (User provisioning and risk management)5+ years Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting.3+ years Experience in documenting environment and processes3+ years SAP Complex role design3+ Experience working with auditorsDesirable2+ years experience in CUA2+ years SAP Hana authorizations experience2+ years of SAP Fiori experienceKnowledge and Skills 5+ Years of In-depth knowledge of SAP Basis and architecture design and implementation2+ Years of Project delivery (New System or design change)Fiori Authorisation Role Design3+ Years of Leading a team between 3-6 peopleExcellent communication skills, active listener, ability to adapt communication styles to different audiences with a good balance of IQ and EQ
Cape Town, WC, ZA