Fleet Services Account Manager - Rustenburg
Advert reference: cartr_ Advert status: Under Review Apply by: 21 August Position SummaryIndustry:Other Sectors & Industries Contract:Permanent Remuneration: EE position:No IntroductionA leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being service-centric. It allows us to offer best-in-class quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary in-house technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners - across 23 countries over 5 continents.Overall Purpose of the JobThe primary main purpose of the position is to build and maintain relationships with existing customers as an Internal Account Manager. Supporting the client by means of telephonic and email support, no travelling. A secondary purpose is to follow up on incoming leads and close deals where possible.To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service. The incumbent must uphold our promise to clients that we go beyond the expected.Responsibilities of this positionAdopt the key interface role between the fleet customer and Cartrack by providing exceptional customer service.Contact, resolve problems & queries and build relationships with allocated clientsServicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, self-service portal)Build on existing client base.Develop unique ways to grow the business with customers and provide solutions to management in the face of challengesDeliver continuous training to business sources and clients to explain productsMarket and promote products in order to increase brand awarenessFocus on growing and developing existing clientsAchieve above-average results on customer satisfactory surveysPerform daily administration function to improve on and maintain customer satisfaction.Update CRM and coverage reports dailyReport in respect of daily activities to relevant ManagerAttend to all fleet queries, setup of fleet reports and alertsAttend to de/re installation and repair queries and / or requestsAttend to cancellation requestsAttend to account queriesAttend to updates of client and vehicle information (self-service portal)MS Office Suite (Excel Intermediate / Advanced) 2 Years Account Management and Sales Experience 2 Years Relationship Management 2 Years Do you require help with the registration process?