Customer Success Manager (Italian Speaking): Cape Town

Customer Success Manager (Italian Speaking): Cape TownThis is what you tell people at parties:I am working at a international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Although I'm mainly working from our Cape Town office, our growing team of 40 heads is working from 10 offices all over the world!Your role:You will be responsible to ensure our Italian speaking hoteliers in that are using RoomRaccooon with absolute happiness!You will be accountable for:Training hoteliers in using RoomRaccoon to their best advantage on all possible touch pointsProactively calling hoteliers to convince them of the added value of our additional paid featuresFun & productive collaboration with our other teams, specifically your Croatian team mates.Creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient wayOur perfect fit has/is:Speaks Italian on a native levelHotel (front-desk/reservations) experiencePatient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsellMotivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilitiesDrive to revolutionise hoteliers worldwideSelf-motivated & ability to deliver under pressureTeam-playerOrganised and great eye for detailAffection for both international business & techWorking in a vibrant international fast growing companyUnlimited learning & growth potentialYour ideas and performance making a big difference in our organisation and the global hotel industryWork hard, Play hard mentality. We love celebrating successes together!Regular trips to Europe for trainings & celebrational ceremonies
Cape Town, WC, ZA