Chauffeur X30 Ftc 5 Years (Chauffeur Drive Services) - Avis Budget Rental &Leasing (Isando)

Company Avis Budget Rental & Leasing Reference # #08/04/ Published 08/04/ Contract Type Temporary 5 Years Salary Market Related Location Isando, Gauteng, South Africa Duration 5 Years Introduction Core purpose of the role To provide a professional transfer service to customers, thereby meeting the customer requirements and creating value for all stakeholders. Job Functions Driver Industries Automotive Specification Key deliverables and outputs1.Strategic/FinancialNone2.OperationalTransfer PreparationEnsure that the permit and correct vehicle have been allocated to youPrepare vehicle as per procedureEnsure grooming and uniform is as per procedurePerform quality check on the vehicle (manually or via the App)Ensure that standard additional products are placed in the vehicle (water, umbrella and cooler bag)Ensure that all extra requirements (e.g. baby seats and trailers) are check to be operational and are providedFamiliarise yourself with the itinerary and plan route accordinglyTransfers/DisposalsEnsure that you arrive for your transfer on timeMeet and greet the customer as per procedureConduct the transfer/disposal as per procedure and ensure road safety rules are adhered toEnsure customer safety at all timesEnsure correct usage of Chauffeur App at all timesEnsure all signed RAs are returned to the office immediatelyComplete transfer/disposal as per customer requirementsReturn to office without any deviations once the transfer/disposal is completedEnsure the vehicle is refuelled and prepared for the next ChauffeurChauffeurs must be available to assist on other contracts in the business.Service FailuresReport all service failures to the RSA/Supervisor on shift immediately once made awareComplete a Kwenzekeni (written statement of events) within 24 hours and submit to supervisorIn the event of any exceptions, advise the RSAs immediatelyFleetComplete QCE or check sheet before and after transfer/disposalReport any damages or malfunctions to the Fleet Department timeouslyAccidentsIn the event of an accident, ensure the safety of self, the customer and company assetNotify the office about the accident immediatelyGather all relevant information and details e.g. third party details, witness details, police reports, photos of scene etc.If injured, follow the accident reporting procedureComplete the damage report form and sign the acknowledgement of debt formHealth and SafetyWorkplace is kept in a neat, dry and hygienic conditionEquipment and detergents used according to safety specifications All assets are secured according to procedure (E.g. keys, QCE's, vacuum cleaner, detergents and other cleaning aids)Be aware of evacuation planAll concerns to be raised with supervisor/managerAd hoc additional tasksMay be required to assist with ad hoc tasks in line with the core function of the role from time to timeAssist with delivery and collection of Luxury rentals on request:oFor external deliveries, ensure you have the Rental Agreement, Point of Sale device/Credit Card Imprint machine as applicableoPlan delivery and collection routines accordinglyoPrepare vehicle before delivery e.g. refuel, wipe down etc.oDeliver vehicle to/collect vehicle from customer as per bookingoOn delivery, confirm the validity of the driver's license/passport/credit card - contact the office if there are any irregularitiesoExplain the Rental Agreement to the customer on delivery as well as car operations and featuresoObtain customer signature and credit card imprintoInspect the vehicle on delivery and collection with the customer, note any damage and assist the customer to complete a damage report where applicableoHand over or collect keys, return to the branch and hand over the Rental Agreement and other documentation to the RSA3.Stakeholders (internal & external customers, suppliers, shareholders, communities) Offer exceptional service to customer at all timesEnsure all customer interactions reflect the Avis Promises and ValuesMaintain customer and Avis confidentiality at all timesAttend all daily huddles and team meetings where operationally possible4.Employees Attend all one-on-one meetings and scorecard discussions as scheduledAttend all training and Human Capital information sessionsInternal and External StakeholdersThe role requires close engagement and collaboration with key internal and external stakeholders Internal Stakeholders Fleet Department, rental sales agents, administration departmentExternal StakeholdersCustomers, Third Parties Requirements Academic Qualifications Essential: Matric Public Drivers Permit (PDP)Note: Ad hoc national travel may be required from time to timeWork ExperienceEssential:Minimum 3 years driving/chauffeuring experienceAdvantageous: Customer service experienceNote: In ensuring a safe working environment for all, Avis will prioritise vaccinated employees in the recruitment process. Job Closing Date 15/04/ Share on
Johannesburg, GT, ZA