It Technician

Posting Date Apr 18, Job Number Job Category Information TechnologyLocation The Westin Cape Town, Convention Square Lower Long Street, Cape Town, South Africa, South Africa Brand Westin Hotels & ResortsSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and were energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If youre someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. Function Reporting directly to the Director of IT, the successful incumbent will be responsible to provide adequate and effective leadership within the department, working closely with hotel management for the efficient maintenance, enhancement and management of all hotel based IT systems in accordance with Marriott International Policies and Procedures within a pressurized environment. Required Experience & Qualifications IT tertiary qualification (degree or diploma) At least 4 years in the IT field and a minimum of 1-year experience within a hospitality environment Experienced in supporting hotel IT infrastructure (preferred) Professional Disposition and Team Player People orientated and results driven Professional communication and email etiquette, Strong and effective planning and organizing skills to ensure operational efficiencies Ability to work within a pressurized environment Ability to use Initiative and be proactive and self-driven Strong and effective planning and organizing skills to ensure operational efficiencies Ability to work without supervision and within a team Attention to detail pertaining to area of responsibility Maintain a neat, clean and well-groomed appearance as per company standards Drivers License with own transport (preferred) Technical criteria Full Microsoft and Microsoft Server literacy Administrative skills on Opera PMS Must have working knowledge of NEC PABX for 1st line support HP switches, VLANS, TCP/IP and Routing Thorough understanding of Wireless networking using Ruckus Simphony POS knowledge and administrative skills MCSE (preferred) / MCTIP (Or equivalent) CCNA or Min 3 years switching experience ITIL Fundamentals(advantageous)) Oracle Knowledge SQL Queries (advantageous) N+ or A+ Key Responsibilities Ensure that the highest standards of services in the IT departments are maintained and developed at all times. Effectively co-ordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLAs Monitor suppliers in accordance with the agreed SLAs Provide support and guidance to all departments to ensure efficiency throughout the hotel Assist in the control of IT related operational expenditure, and budget management Ensure that the day to day tasks are actioned and delegated accordingly Responsible for all aspects of the Hotel network, including hardware, software and outsourced support. Ensure that all Marriott information security and audit standards are adhered to. Assists in disaster recovery and business continuity as it relates to technology. 2nd level problem solving, research solutions for underlying problems System documentation in accordance with Change Management Policies Capacity and Availability Planning and reporting PCI DSS & POPI Compliancy implementation, monitoring and reporting
Cape Town, WC, ZA